Job Description

Exciting opportunity to work for our client in North York!

Under the direction of the CEO, the General Manager directs the overall operation of the residence to maximize profitability and occupancy in accordance with guidelines and strategic direction.

Your tasks as a general manager :

  • Provide overall operational leadership to the residence in regards to customer service, continuous improvement, food services, health & wellness, activities, health & safety management, facilities management and financial management
  • Participate in the development, execution and achievement of the long term strategic plan for the residence
  • Maintain high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers
  • Develop and implement marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions and benefits in order to achieve occupancy goals
  • Promote good communication and a healthy work environment to achieve a high level of employee satisfaction
  • Conduct annual performance reviews of the management team and addresses any performance issues
  • Lead and oversee development of annual team objectives and goals each year
  • Promote capital and operational budgets, in conjunction with the CEO, Controller and other relevant corporate groups
  • Monitor financial performance of departments
  • Monitor inventory and purchasing activities, and manage capital projects and expenditures
  • Ensure service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care in order to continuously exceed service expectations
  • Conduct prompt and appropriate follow-up on all visits and inquiries
  • Ensure model suites and/or show rooms are in proper order and always ready for tours
  • Makes recommendations to the CEO on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities and other opportunities of value

The required qualifications for the general manager position:

  • Degree or diploma in healthcare administration, long-term care or hotel management and a proven track record in the hospitality or retirement industry
  • Preference will be given to candidates with experience in the retirement living, healthcare, real estate, pharmaceutical, or hospitality related industries
  • Preference will be given to candidates who possess a strong knowledge of surrounding areas and communities
  • Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs
  • Previous clinical experience an asset
  • Excellent leadership skills and financial management skills
  • Excellent written and verbal communication skills

Don’t miss this opportunity, apply now!