Job Description

Would you like to boost your career as an Export Customer Service Associate? Are you passionate about the transportation industry? If so, we have the ideal opportunity for you! We are currently searching for an Export Customer Service Associate to assist in building sales and maintaining customers.

Your tasks as an Export Customer Service Associate:

  • Managing shipments from origin to destination (order entry, paperwork, dispatching)
  • Build customer relationships and provide excellent customer service
  • Validate and confirm all ocean/air shipments bookings
  • Handle any special requests from customer and sales (inter-company) i.e. handle Marketing materials, create inter-company sales orders to support Europe
  • Administer all export documents prepared within required time frame and monitor efficient shipping activities
  • Prepare customer order proforma (sales contract)
  • Prepare shipper export declaration (CAED and ACE)
  • Work with orders that are through ‘Letters of Credit’
  • Manage daily emails/phone calls from customers as well as freight forwarders
  • Work with the plant and carriers to have orders picked up in a timely manner
  • Handle and work with internal departments to resolve customer and sales inquiries, issues and complaints, booking delays, paperwork issues, damages etc., credit and billing
  • Participate on cross functional team projects
  • Attend customer meetings, trade shows and sales meetings where possible

The required qualifications for the export customer service associate position:

  • Must have knowledge of export paperwork and processes
  • Bilingual with strong written and oral skills in English and French

Don’t miss this opportunity, apply now!


Contact Details

Iliana Dimitrova

Recruitment Consultant

[email protected]

905-361-3987 ext.118