If you’re an experienced dispatcher and are passionate about freight management and logistics, we want to meet you! We are currently searching for a Dispatcher/Transportation Coordinator to be part of our team of professionals specializing in the Canadian distribution industry.

Your tasks as a Dispatcher/Transportation Coordinator:

  • Plan and execute all inbound and outbound freight in a timely manner as efficiently as possible
  • Schedule and dispatch drivers to pick up and deliver loads to and from customers/ warehouses
  • Coordinate and modify requests and changes to accommodate the needs of customers
  • Monitor any carrier failures and establish recovery protocols
  • Assist driver with routing directions and communicate proper execution with carrier’s dispatch
  • Communicate specific freight requirements and procedures to drivers and carrier’s dispatch
  • Maintain high compliance to transportation standards and operating procedures
  • Update customer web portals with up-to-date load information (appointment scheduling)
  • Enforce safety procedures such as monitoring feedback from shippers and our own dock to ensure equipment safety and correctness
  • Analyze transportation planning opportunities to reduce transportation cost
  • Ensures a timely response is provided to all internal and external parties whether it be via email, text or phone
  • Ensure that the load documents are correct prior to departure and with the driver/shipper
  • Updates and maintains all systems used by dispatch on daily basis
  • Prioritize and expedite rate approvals/quote requests
  • Track and trace shift activity and on-time pickups and deliveries
  • Accountable for the accuracy of load information in TMS
  • Obtain and vet carrier packages and insurance/wsib/etc.
  • Ensure proper costs and accessorial charges are updated in TMS and communicated to Accounting, reconcile rate discrepancies when required
  • Assist customers and other third parties with inquiries and problem resolution, escalate when required
  • Schedule appointments for deliveries, when required
  • Coordinating container deliveries and removal of empties when required
  • Perform other duties and projects as assigned

The required qualifications for the Dispatcher/Transportation Coordinator position:

  • Must have previous transportation experience
  • Must have working knowledge of the warehousing/3PL and transportation industries is an asset
  • Be someone that pays close attention to detail
  • Be able to manage time effectively
  • Must have excellent organizational skills
  • Must demonstrate problem-solving and analytical skills
  • Must be a team player
  • Must have proficiency with computers, as well as the ability to work in most Windows applications, especially Microsoft Office
  • Must have knowledge of ERP/TMS software (i.e. MercuryGate) is an asset
  • Have good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with internal and external customers
  • Have the ability to positively and enthusiastically motivate the Dispatch team to short- and long-term success
  • Must have a logical mind with the capacity and flexibility to overcome difficult problems creatively
  • Have excellent communication and negotiation skills
  • Must be able to understand and represent the full offerings potential of the company
  • Have the ability to communicate effectively (both orally and in writing) with all members of the company and all external resources

Don’t miss this opportunity, apply now!


Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 26851
  • Open Positions / Postes Ouverts: 1
Job Overview

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