DISPATCHER – 3PL LOGISTICS

If you’re an experienced dispatcher and are passionate about freight management and logistics, we want to meet you! We are currently searching for a Dispatcher/Transportation Coordinator to be part of our team of professionals specializing in the Canadian distribution industry.

Your tasks as a Dispatcher/Transportation Coordinator:

• Plan and execute all inbound and outbound freight in a timely manner as efficiently as possible
• Schedule and dispatch drivers to pick up and deliver loads to and from customers/ warehouses
• Coordinate and modify requests and changes to accommodate the needs of customers
• Monitor any carrier failures and establish recovery protocols
• Assist driver with routing directions and communicate proper execution with carrier’s dispatch
• Communicate specific freight requirements and procedures to drivers and carrier’s dispatch
• Maintain high compliance to transportation standards and operating procedures
• Update customer web portals with up-to-date load information (appointment scheduling)
• Enforce safety procedures such as monitoring feedback from shippers and our own dock to ensure equipment safety and correctness
• Analyze transportation planning opportunities to reduce transportation cost
• Ensures a timely response is provided to all internal and external parties whether it be via email, text or phone
• Ensure that the load documents are correct prior to departure and with the driver/shipper
• Updates and maintains all systems used by dispatch on daily basis
• Prioritize and expedite rate approvals/quote requests
• Track and trace shift activity and on-time pickups and deliveries
• Accountable for the accuracy of load information in TMS
• Obtain and vet carrier packages and insurance/wsib/etc.
• Ensure proper costs and accessorial charges are updated in TMS and communicated to Accounting, reconcile rate discrepancies when required
• Assist customers and other third parties with inquiries and problem resolution, escalate when required
• Schedule appointments for deliveries, when required
• Coordinating container deliveries and removal of empties when required
• Perform other duties and projects as assigned

The required qualifications for the Dispatcher/Transportation Coordinator position:

• Must have previous transportation experience
• Must have working knowledge of the warehousing/3PL and transportation industries is an asset
• Be someone that pays close attention to detail
• Be able to manage time effectively
• Must have excellent organizational skills
• Must demonstrate problem-solving and analytical skills
• Must be a team player
• Must have proficiency with computers, as well as the ability to work in most Windows applications, especially Microsoft Office
• Must have knowledge of ERP/TMS software (i.e. MercuryGate) is an asset
• Have good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with internal and external customers
• Have the ability to positively and enthusiastically motivate the Dispatch team to short- and long-term success
• Must have a logical mind with the capacity and flexibility to overcome difficult problems creatively
• Have excellent communication and negotiation skills
• Must be able to understand and represent the full offerings potential of the company
• Have the ability to communicate effectively (both orally and in writing) with all members of the company and all external resources

Don’t miss this opportunity, apply now!

#ONDT

• Job ID / No. du Poste: 26851
• Open Positions / Postes Ouverts: 1