Dispatch Manager

We are actively interviewing for a Dispatch Manager for one of our growing clients located in Brampton to start immediately. If you have 6+ years of experience in a dispatch management role coming form the service and repair or trucking industry, please read on….

What our client offers:

·Benefits

·3 weeks paid vacation

·Paid sick days

·Growth opportunities

·Free parking

Your tasks as the Dispatch Manager:

• Oversee the team of dispatchers

• Develop, implement, and continuously improve dispatch processes and procedures

• Establish a new dispatching system that integrates with current business systems, ensuring real-time tracking and communication with technicians

• Monitor dispatch operations 24/7, ensuring timely and accurate assignment of service calls to technicians based on priority and location

• Collaborate with management to set performance metrics and KPIs for the dispatch team,

• Model and strive for a high level of customer-service performance across the team

• Track and audit the flow of jobs and quotes

• Maintain effective communication with technicians, customers, and other departments to ensure seamless service delivery.

• Troubleshoot and resolve any dispatch-related issues or challenges that arise in a fast-paced environment

• Other assigned duties and projects assigned

The required qualifications of the Dispatch Manager:

• Bachelor’s degree or diploma in logistics, transportation, or a related field

• Experience in Logistics & Transportation and/or service-related field

• Must have a minimum of 6+ years in a dispatch management role, preferably in the service and repair industry

• Experience with the Karmak Business System and Salesforce would be considered an asset

• Experience supervising, empowering and managing teams

• An effective communicator who takes accountability and has a team-mentality

• Applicants must be available to work Monday through Friday in the office. Flexibility is a must.

·Excellent communication skills (written and verbal)

Don’t miss out on this great opportunity. Our client is interviewing now and this position will not be available for long. If you’re interested, please apply now or email [email protected]

We are looking forward to hearing from you

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you

#ONDT

• Job ID / No. du Poste: 37316
• Open Positions / Postes Ouverts: 1