Job Description

Dedicated Dispatch Coordinator – Third Party Logistics Provider

Our client, one of the fastest growing third party logistics ("3PL") and freight transportation companies in North America, is expanding their Dedicated Operations department to hire a Dedicated Dispatch Coordinator. Voted one of Canada’s 50 Best Managed Private Companies for 17 years in a row, this is a sure opportunity that you will not want to pass up!

Job Duties

  • Analyze customer booking information and determine/verify service requirements, appropriate routes, border crossing points and rates
  • Ensure detailed and accurate data entry in internal system
  • See order fulfillment process from start to finish and ensure total and complete customer service and satisfaction
  • Confirm equipment, expectations and load details with carriers
  • Dispatch shipments in a timely manner
  • Build strong relationships with carriers; ensure timely and thorough communication and ongoing follow up
  • Resolve any issues in a timely manner; complete performance reports for all carrier related issues and report them to the appropriate departments. Communicate any carrier issues that could affect overall operations
  • Negotiate rates and additional charges with carriers
  • Other duties as assigned

What you need

  • Min. 2 years experience in dispatching – FTL/LTL experience in a 3PL, non-asset environment
  • Excellent customer service, internal and external
  • Experience negotiating with carriers
  • Understanding of intermodal, highway and temperature controlled operations
  • Strong knowledge of North American geography and transit schedules
  • Technical proficiency in MS Office, Load Link, TEDS (SAP is an asset)
  • High level of organization and strong multitasking capability
  • High attention to detail

Interested and qualified candidates are urged to apply directly to this ad, or send resume to Mehak Saini at