Job Description

New job opportunities for a leading software company!- Ville Saint-Laurent

Our client, an established IT/telecom company, is currently seeking Customer Support Specialists to join their expanding team!- Dynamic and innovative work environment, opportunities for career development, competitive salary + benefits!

Responsibilities:

  • Assist clients with day-to-day activities
  • Perform weekly follow-ups on outstanding client issues
  • Keep a daily log of all orders placed, pending, and completed
  • Manage multiple systems and requests to ensure that all client orders are placed within the expected delay
  • Help clients with invoiced telecom charges against existing assets, contracts, pricings, and service types, and report on manifest discrepancies
  • Identify ways our clients can better use products
  • Place orders with different Carriers on behalf of the client & update accordingly
  • Follow up with Carriers concerning savings and credits
  • Provide technical support
  • Perform monthly and ongoing Savings Analysis
  • Promote and maintain positive client relationships

Requirements:

  • Fluent in English (both written and spoken)
  • Excellent communication, analytical, and organizational skills
  • Relevant College Degree or equivalent
  • At least 5 years of work experience in Telecom
  • Solid knowledge of Wireline and Wireless Telecom Services, both from an invoicing and hardware and software perspective
  • Experience working with Canadian Telecom Carriers (US Carriers is a great plus!)
  • Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Contact Details

For more information please contact ariannev@fuzehr.com