Job Description

New job opportunity for a Team Leader in the video game industry! Dynamic work environment located in Downtown Montreal!

Our client, an international gaming company, is looking for a Customer Support Manager to join their team.

Responsibilities:

  • Lead and manage teams for different projects.
  • Track and manage project budgets & ensure timely and accurate billing.
  • Track project progress in conjunction with project teams and vendors.
  • Ensure correct quality control procedures are carried out.
  • Initiate post project reviews and action any process changes/improvements accordingly.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
  • Hold regular status meetings with project team.
  • Uses, develops, and applies best practices for Call center / Support center environments.

Qualifications:

  • Minimum of 2 years’ experience managing employees in a call centre setting.
  • Previous experience in video gaming industry.
  • Ability to work effectively and decisively under pressure.
  • Ability to prepare and control a work schedule and deliver to budget.
  • Basic IT literacy, specifically: MS Office suite, Word, Excel, Outlook.

Contact Details

Apply immediately to ariannev@fuzehr.com