Customer Support Coordinator

Customer Support Coordinator

We are seeking an experienced Customer Support Coordinator to join our team in Mississauga, Ontario. The successful candidate must be a self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner. The candidate must have the ability to work in a fast-paced environment with a team player attitude and have excellent oral and written communication skills.

Remuneration:

• Salary – $55,000 – $60,000/year
• Shift: 8:00am – 4:00pm or 8:30am – 4:30pm
• Benefits after 3 months
• Vacation: 2 – 3 weeks’ vacation negotiable

Key Accountabilities:

• Ensures customer orders are entered with high priority and followed through within requested timelines
• Follows-up with sales reps/customers to ensure purchase order information, including pricing, is accurate for processing
• Communicates out of stocks and requests PO extensions if needed
• Completes ASN’s and PO acknowledgements
• Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
• Issues credits as necessary and investigates shortages and/or discrepancies
• Works with customers to resolve shipping inquiries, order status questions and any issues with high level of urgency
• Works with warehouse team to ensure timeliness and smooth flow of customer orders
• Filing of paid invoices as required
• Provides knowledgeable answers to questions about product, pricing and availability
• Provides backup in areas required and as needed

Experience and Qualifications:

• College Business Diploma and/or 2-3yrs relevant experience an asset
• MS Office proficiency including MS Word, Excel and Outlook
• Experience in Sage 300 preferred
• 1 year order desk experience processing orders
• Strong data entry skills; mathematical skills
• Excellent interpersonal and communication skills both verbal and written
• Must have exceptional follow through skills and attention to detail
• Previous experience within logistics, transport, freight and warehousing is an asset
• CPG experience an asset
• A self-starter with excellent organizational skills and the ability to multi-task as well as meet multiple deadlines in a timely and efficient manner

If you are a professional individual with a passion for Customer Service Coordination in the distribution industry, we encourage you to apply and join our growing team.

To apply, please submit your resume to Daniils at [email protected] detailing your relevant experience and accomplishments.

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• Job ID / No. du Poste: 37321
• Open Positions / Postes Ouverts: 1