Customer Service Representitive

Our client is a leader in the manufacturing space looking for an excellent candidate to join their team!

Responsibilities:

• Recommend parts and equipment to order based on customer needs
• Communicate with customers via phone and email
• Provide estimates for spare parts and whole goods
• Review and enter customer orders for spare parts and whole goods
• Provide information and updates about customer orders
• Resolve customer concerns and complaints
• Maintain documentation for customer orders and inquiries
• Enter the call queue when working at your desk
• Work with other departments on customer related issues
• Be available on a flexible working schedule to cover peak and seasonal demand and holidays.

Qualifications:

• Excellent oral and written communication skills.
• Excellent organizational, time management skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong technical aptitude
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Strong computer skills, including Microsoft Excel, Outlook.
• Experience with large ERP systems an asset (SAP, Oracle, Info, Epicor, Salesforce, etc.)
• Strong desire to help people

Benefits:

· Extended health care including dental and vision

· RSP matching program

· Employee Assistance Program

· Paid time off

· Flexible work hours

· On-site parking

· Sponsored Clothing program

COVID-19 considerations:

To keep our employees as safe as possible, we have COVID-19 protocols in place including PPE, daily screening, social distancing and cleaning procedures.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No

#ONDT

• Job ID / No. du Poste: 24875
• Open Positions / Postes Ouverts: 1