Job Description

Do you have a dynamic and outgoing personality ? Do you have a passion for international shipping and the logistics industry? Then this is the job for you!

Our client is a leading carrier in the global container shipping industry. He is looking for a Customer Service Representative to join his team in Downtown Montreal!


· Reply to phone calls and emails from customer in a blended mode

· Create, amend, cancel bookings

· Send customer notifications

· Maintain an updated vessel schedule online

· Pursue continuous improvement initiatives to drive increased productivity and service levels

· Promote new digital services to customers

· Take appropriate action to resolve issues effectively

· Ensure the smooth release and delivery imports shipments, with daily follow-up and close coordination with various internal and external business partners.

· Issue invoices for additional charges when needed

· Assist overseas teams with questions and resolving issues

Skills and requirements:

· Excellent english communication skills

· Ability to work autonomously

· Minimum 1 year of experience in customer service

· Experience with ocean freight container

· Intermediate knowledge of the shipping and transportation industry or studies in international transport or logistics.

Schedule : Monday to friday, 9am to 5pm (1 hour lunch)

35 hours per week

Group Benefits.

Start date: ASAP

Location : Downtown Montreal

Permanent position.

Apply now!!


Contact Details

Interested ? Send your resume now to Amanda at [email protected]