Salary: $23 / HR.

Schedule: Monday to Friday, 8am to 5pm

Contract: until Dec. 31, 2024

Hybrid once the training is over

This position requires you to work in a fast-paced, multicultural team environment and be able to identify critical issues in a wide range of cases.

This position requires strong customer service skills and the ability to handle customer disputes.

Are you looking to work with a dynamic team? We are currently looking for a Customer Service Specialist to be part of our client’s team of professionals.

Responsibilities:

  • Manage schedule including phone calls, chats, requests, escalations and debt collections.
  • Manage all company activities, organizing and implementing company strategy, as well as managing human resources.
  • In charge of the 24/7 emergency structure outside normal working hours, which involves being scheduled for holidays, weekends and on-call duties.
  • Responsible for managing all company activities, organizing and implementing projects.
  • Resolve L1 and L2 customer queries within the working hours (9 or 24) allocated to the relevant area.
  • Ensure that Level 3 customer queries are appropriately forwarded to the relevant internal departments and that responses are received within the 9 working hours allocated.
  • Listen carefully to customer complaints and provide relevant feedback for improvement within 9 hours.
  • Participate in customer service projects, where appropriate, and contribute to the success of the Customer Service Center.
  • Responsible for the organization and implementation of all company activities, including human resources management.
  • Monitor trends and provide feedback to management.

Requirements:

  • 2+ years’ experience in a customer service environment using multiple communication channels (telephone, chat, CRM system).
  • Must be bilingual English and Spanish
  • Knowledge of SAP, CRM systems (Sales Force) and Microsoft applications (Advanced Excel, Advanced Power Point, Power BI, Outlook, SharePoint)

Great opportunity, apply today! Or send your resume to Amanda at [email protected]

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 37857
  • Open Positions / Postes Ouverts: 1
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