Customer Service Representative – Bilingual (English & French)

Company Overview:

Our client is a global leader in the design and manufacture of safety, productivity, and environmental control products for warehousing, manufacturing, retail, and distribution center customers. As the largest manufacturer of loading dock and warehouse equipment, our client handles loading dock needs from start to finish, with a comprehensive network of factory-direct offices that sell, distribute, install, and service products across Canada.

Job Title: Customer Service Representative – Bilingual (English & French)

Reports to: Customer Service Manager

Location: Mississauga, Ontario, Canada

Responsibilities:

Order Management:

• • Accurately enter incoming orders into JDE (JD Edwards).
  • Maintain ship dates in JDE to ensure timely delivery.
  • Enter costs on OH purchase orders and our SF orders from Dallas’s SOC’S.
  • Check orders for price history and tax compliance before proceeding to invoicing.
  • File orders after they have been invoiced.

Purchase Orders and Inventory:

• • Create purchase orders for install, office, and shop supplies.
  • Receive purchase orders and follow up with installers.
  • Confirm installation purchase orders upon completion.

Communication and Contact:

• • Act as the primary contact for Customer Service, Inventory, and Outbound Freight when required.
  • Maintain master files for vendors and customers.
  • Manage item master maintenance, including adding or changing items.
  • Handle additions or changes to the price detail schedule for service.
  • Act as a member of the Health and Safety committee.

Sales Support:

• • Monitor and follow up on Director of Sales open order reports.
  • Collaborate with sales representatives and communicate with suppliers as needed.
  • Compare Dallas’s SH list with Canada SF.

Administrative Tasks:

• • Update the Canada Phone list.
  • Address any IT-related issues in Canada.
  • Respond to customer inquiries when required.

Company Values and Goals:

• • Promote the company’s operational visions, values, and goals.
  • Participate in training and team activities to support continuous improvement.
  • Perform other duties as assigned by the Manager or designate.
  • Be adaptable and open to reasonable changes in duties when necessary.

Required Knowledge, Skills, and Abilities:

• Ability to adapt and perform effectively in a changing work environment.
• Strong interpersonal and communication skills.
• Attention to detail.
• Fluent in French.
• Capacity to work independently with minimal supervision.
• Effective conflict management skills and the ability to foster positive team and inter-department relations.
• High School diploma.
• 2 years of experience in customer service.

Working Conditions:

• Office-based work environment.
• Use of a computer and other office machinery.

What’s in it for you?

• Competitive Salary.
• RRSP Matching.
• Health Benefits.
• Minimum 3 weeks of vacation pay.
• Quarterly Bonus based on overall company performance.

Application Instructions:

Please email your resume to [email protected] to apply for this position.

We look forward to welcoming a dynamic and dedicated Bilingual Customer Service Representative to our team, working together to uphold our commitment to excellence in customer service.

#ONDT

• Job ID / No. du Poste: 33170
• Open Positions / Postes Ouverts: 1