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Job Description

**Customer Service Representative Opportunity**

Are you looking for a role in Customer Service?

Looking for a role based out of Ontario?

If so this is the opportunity for you!

Main tasks of the Customer Service Representative:

• Assist with the order process, including order input and follow-up (as required);

• Coordinate with the Warehouse Assistant on shipping and fulfilment of orders;

• Assist customers in all account related matters;

• Maintain and organize customer records (electronic and paper as required);

• Assist in the sales process, including transitioning prospects into customers and monitoring lead, prospect, and customer statuses;

• Provide minor technical support to customers as appropriate;

• Perform administrative duties of a highly confidential nature, including editing, formatting final reports, typing letters and memos;

• Receive telephone calls and assist with placement of calls;

• Perform routine tasks including receiving, sorting, and distributing mail and take appropriate action regarding mail (as required);

• Receive visitors, answer general questions, and direct individuals to the appropriate person;

• Receive e-mail and respond directly or forward to appropriate person for response;

• Attend meetings and take minutes as required. Distribute minutes to attendees afterwards;

• Other duties as required.

Ideal profile of the Customer Service Representative:

• Excellent written and oral communication skills in English & French;

• Completed or working toward a post-secondary education in Business Administration or a science related degree;

• Proficient with MS Office;

• Demonstrated capability of learning new order entry systems;

• Superior organizational and attention to detail skills;

• Proactive problem solver who takes initiative;

• Sound interpersonal skills;

• Team player and able to work effectively with minimal supervision;

• Previous experience in a similar position (asset);

Apply today!