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Job Description

Your tasks as a Costumer experience center specialist:

  • Ensure every customer experience is a positive one
  • Primarily, to receive inbound calls from current and potential customers
  • Answer questions regarding product details, available services, and customer accounts through
  • different channels including phone, email and chat
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
  • Provide information to patients, prescribers and other HCPs as needed concerning the status of reimbursements or any other information necessary concerning their services
  • Process telephone and online orders and accurately input the information in NAV, CRM and Kroll system
  • Perform basic account maintenance activities
  • Meet Quality Assurance Requirements and other Call Centre metrics
  • Support internal/external audit process
  • Assist with administrative duties as necessary

Perform other duties as assigned to assist the business as required

The required qualifications for the bilingual customer experience center specialist position:

  • Have a minimum of high school diploma or a GED
  • Have 1-year experience within a call center/costumer service environment
  • Have considerable experience working in a high-volume Call/Costumer service center environment
  • Have excellent computer, keyboarding and proofreading skills with emphasis on accuracy
  • Must have no issues or pushback to work on a rotating schedule
  • Demonstrate outstanding attendance, punctuality and adherence to AUX code usage
  • Have excellent oral and written communication skills
  • Have strong analytical skills and the ability to problem-solve with minimal direction
  • Have the ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve costumer issues in a diplomatic and professional manner
  • Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines in a fast-paced environment
  • Have highly developed interpersonal skills and the ability to work independently and as a member of a team with diverse personalities and styles
  • Have the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Have the ability to read and interpret documents such as safety rules and procedure manuals
  • Have the ability to identify warning signs, analyze issues, troubleshoot and develop creative solution, ensuring costumer satisfaction and retention

Don’t miss this opportunity, apply now!

Send your resume to Holly – [email protected] – 905 361 3987 ext.136

Contact Details

Gregory - [email protected] - 905 361 3987 ext.137

Holly - [email protected] - 905 361 3987 ext.136