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Job Description

Our client located in Ville St-Laurent is currently seeking a Customer Service Agent

  • Answers and responds to a high-volume of inbound calls and emails with the highest degree of politeness and professionalism at all times
  • Make outgoing calls to existing customers regarding orders
  • Research and respond to customer inquiries via phone, and e-mail
  • Maintain department quality and productivity standards
  • May assist in training new employees * Process orders (data entry, follow up….)
  • Know and adhere to business procedure guidelines at all times
  • Maintain all logs and reporting documentation as required
  • Full Time Permanent job, must be able to work on Saturday’s when necessary.

Job Requirements:

  • Excellent spoken and written English & French
  • Customer service work experience preferred * Proficient multi-tasker
  • Self motivated and team oriented
  • Excellent communication and good computer skills
  • Very good in Microsoft Applications: Word, Excel and Outlook
  • Excellent in Excel is an asset
  • SAP software knowledge is an asset.
  • College Degree an asset

#QPQC

Contact Details

This opportunity interests you? Great! Please send your resume at [email protected] or call me directly at 514 227 4640 ext 257!