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Job Description

Are you able to follow instructions? Do you have good communication skills? If so, we would like to meet you! We are currently looking for a costumer service representative to join our clients ‘costumer service department.

Tasks:

  • Order Entry
  • Printing, entering and confirming and/or cancelling all orders for E-Comm and Brick & Mortar accounts
  • Working in customer portals to respond to inquiries and/or tickets
  • Continuous review of customer vendor agreements to ensure correct procedures are followed.
  • Responding to all incoming calls and /or emails
  • Processing all incoming calls/emails/ customer portal requests for replacement parts
  • Assisting with assembly questions and/or any product inquires
  • Authorizing return and/or discount authorizations
  • Analyzing case by case, problem solving to ensure complete customer satisfactory

Requirements:

  • Have knowledge of MS office
  • Bilingual (EN/FR) written & spoken
  • Is a team player
  • Adapts well
  • 2-5 years of customer service experience
  • Willing to go above and beyond

Don’t miss this opportunity, apply now!

#QTQC