Customer Service – Quoting & Pricing Specialist

Our client, a manufacturer in Dorval, QC is looking for a Customer Service & Pricing Specialist for a permanent opportunity. The ideal candidate will have 2 yrs. of experience in a multi-disciplined manufacturing organization and who would be the right fit for one of fastest residential and commercial construction markets in Canada.

If you are looking for an opportunity where there is growth and learning incentives look no further.

Interested, please read on….

What our client offers:

· $55k – $65k/per yr. based on experience

· Benefits are offered after 3 months’ probation period.

· Paid vacation

· RRSP matching

· Profit sharing

· Growth and learning opportunities.

· Casual dress

· Dental care

· Disability insurance

· Life insurance

· On-site parking

· Vision care

Your tasks as the Customer Service & Pricing Specialist

·Record and enter customer purchase orders received via phone or email, quickly, accurately, courteously, and professionally.

·Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.

·Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.

·Inform customers and co-workers of delivery requirements for orders and co-ordinate, if necessary, specific arrangements for deliveries as per the customer’s request.

·Understand and emphasize product features and benefits.

·Review customer inquiries and identify opportunities for upselling.

·Prepare, coordinate, and communicate all quotes, incl. quotation follow-ups with customers and/or Sales.

·Create and maintain all pricing information within SAP

·Maintain accurate pricing in SAP database that is coordinated with daily price adjustments, including setup.

·Work with outside sales, customers, and customer service to solve customer order/price questions and issues.

·Work closely with Finance to ensure pricing is correct at invoicing.

·Maintain market intel to quote jobs in different regions through discussions with customers and outside sales representatives.

·Work closely and effectively with Sales, General Manager, Customer Service Team Lead and National Customer Service Manager to ensure a continuous improvement process within the assigned area of responsibility and to develop ideas and strategies to better service our customers.

·Participate in the company’s quarterly inventory count.

·Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the company.

·Understand, support, and adhere to the company’s health and safety polices, programs and procedures by communicating and promoting health and safety awareness.

The required qualifications of the Customer Service & Pricing Specialist

· Minimum of 2 years’ experience in Inside Sales (Customer Service, Pricing, Quoting)

· Proficient with Microsoft Office programs specifically, Word, Excel and Outlook with intermediate Excel Skills.

· Experience using SAP within the manufacturing industry.

· Exceptional organizational skills as well as written and verbal communication skills.

· Excellent time management and ability to multi-task.

· High attention to detail

· Bilingual (French fluently).

Don’t miss out on this great opportunity. Our client is interviewing now, and this position will not be available for long. If you’re interested, please apply now or send resume to Amanda at [email protected]

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you!

• Job ID / No. du Poste: 31051
• Open Positions / Postes Ouverts: 1