Fuze HR Solutions is immediately hiring for a Customer Experience/Stone-Slab Administrator in Montreal. Our client is a leading retailer of designer stone, tiles, and wood.
•Process orders by phone, email and walk-ins
• Source material and pricing
•Defer client inquiries to appropriate members of the CX Team. Strong collaboration and teaming required
•Work with other members of the Stone and Warehousing departments to coordinate product inspections and develop solutions or directions for the non-compliant product.
•Provide information about company products and services, charges and service conditions, and service availability.
•Liaise with Sales, Samples and/or Purchasing Department as needed to ensure accuracy and efficiency in processing orders
Education and Experience
·3-5 years’ experience in a Customer Experience/Administrator role preferred.
·Previous experience with stone-slab materials an asset.
·Tight deadlines, attention to detail.
·Ability to multitask.
·Proven organizational and time management skills.
·Exceptional oral and written communication skills and the ability to effectively communicate with all levels of the organization.
·Committed to contributing to a strong team culture to ensure success.
·Proficient in MS Word, Excel, and Outlook.
·Knowledge of ERP systems is an asset.
Perks and Benefits:
• Flexible paid time off- float and sick days are provided annually
• Frequent team outings and companywide events including long weekends BBQs, Employee Appreciation Day, games night, bagel breakfast, holiday party and many other events put together by our social committee!
• New parent benefit bonus
• Free parking
We are interviewing for this position right away, don’t wait, apply now! Or send your resume to Amanda at [email protected]
- Job ID / No. du Poste: 27102
- Open Positions / Postes Ouverts: 1