Collections Clerk

We are seeking an experienced Collections Clerk to join our team in Milton, Ontario. The successful candidate must have collections experience in collections/AR and Transportation/Freight industry, is detail oriented, organized and can prioritize. The candidate must have the ability to work in a fast-paced environment with a team player attitude and have excellent oral and written communication skills.


To ensure all outstanding invoices are collected and disputes are resolved.


  • Salary – $45,000 – $50,000/year
  • Shift: 9:00am – 5:00pm
  • Pension plan (2%)
  • Benefits from day 1
    • 100% except for LTD
  • Vacation: 2 weeks’ vacation
    • After 3 years, 3 weeks vacation
  • Bonus (5% salary + Group bonus company performance)


  • Will be handling 4 divisions of the companies’ receivables.
  • Will be managing/handling/responding 4 different email ID’s.
  • Perform collection calls via phone and email to customers with about 200+ accounts.
  • Handle and resolve invoice discrepancies/disputes/inquiries.
  • Generate aging reports on a daily/weekly basis.
  • Reconciliation of accounts assigned to each collector, to maintain accurate records of all collection activities, including correspondence and payment details.
  • Monitor and manage the accounts receivable process, including all outstanding invoices and delinquent accounts.
  • Investigation and research to clear short payments/disputes/queries on invoices with the assistance from internal staff or terminals.
  • Follow-ups to be made on unresolved issues on a weekly or daily basis, depending on the situation.
  • Checking 3rd party audit house web portals, navigating and collecting data to use for reconciliation on an account.
  • Processing credit card payments.
  • Sending updates on account changes (ie: address, contacts) to head office and also updating LTL system.
  • Request For Assistance (RFA) process and submissions.
  • Sending weekly invoices via E-billing which special formatting is required before submitting, mailing out invoices if requested.
  • Collaborate with the sales team to develop strategies to improve the collections process and minimize bad debt.
  • Provide regular updates to Manager on the status of outstanding accounts and any potential risks or issues.
  • Participate in departmental meetings.
  • Issuing credit notes and reviewing overpayments requests.
  • Backup for weekly cheque deposits online or courier to head office and scanning of invoices.
  • Handle Banking issues such as request of EFT remittances, lost/fraudulent cheques, setting up EFT/ E-Transfer/Credit card payment methods.
  • Other duties as may be required.


  • Must have 2+ years collections experience in collections/AR and Transportation/Freight industry.
  • Detail oriented, organized and can prioritize.
  • Ability to work in a fast-paced environment with a team player attitude.
  • Excellent oral and written communication skills.
  • proficiency in Outlook, Excel and Word.
  • Ability to multi-task and be decisive.
  • Strong analytical skills and ability to problem solve.
  • Confidentiality in dealing with client information.
  • Must have knowledge on how to use 3rd party audit house online websites like: CASS, DTA, Nulogx, NTS.
  • Reliable individual who is punctual in performance.

If you are a professional individual with a passion for Collections in the transportation industry, we encourage you to apply and join our growing team.

To apply, please submit your resume to Danielle at [email protected] detailing your relevant experience and accomplishments.

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 36658
  • Open Positions / Postes Ouverts: 1
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