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Job Description

Do you have strong analytical skills? Are you committed to teamwork? If so, this is the ideal opportunity for you! We are currently looking for a Collections agent to join our clients’ team of professionals for a period of 6 months with the possibility of prolongation. Our client has been a leader for over 100 years in the Aerospace industry, offering technical publications and regulatory support They are a strong supplier of high quality, value added solutions, focused on improving the global aerospace market.

Tasks:

  • Provide support in the account administration, payment and collection activities
  • Processing of customer complaints which fall within the scope of the assigned responsibilities
  • Increase customer satisfaction by positively managing the relationship with customers through written and verbal communication
  • Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates
  • Collection of all debts
  • Procedure based on invoice payment by way of telephone collection and dunning letters
  • Outbound calls ranging from twenty-five to fifty-five calls per day
  • Ensure all customer actions are covered and documented, validated, account details archived with accuracy and timely manner.
  • Build and manage relationship on large accounts customers
  • Manage pre-legal action and follow up
  • Escalate, to the next level, any unresolved customer issue’s in order to meet their requirements within the time scales agreed
  • And any ad hoc duties as required

Requirements:

  • Excellent analytical and problem-solving skills
  • Must be able to control interactions with costumers using persuasion and influencing skills
  • Must be able to work by following his or her own initiative
  • Strong analytical skills
  • Financial & commercial awareness
  • Good numerical skills
  • Good knowledge of additional languages will be a definite plus
  • Previous collections experience

What we can offer you:

  • Committed approach to teamwork
  • Self-motivated and willing to learn new skills
  • Adaptable to a changing environment & flexible with regard to working patterns
  • If required should be flexible to work different time schedules depending on business needs
  • Able to maintain and project a helpful attitude under any circumstances
  • Able to control interactions with internal and external customers using persuasion and influencing skills
  • Excellent communication skills

Don’t miss this opportunity, apply now !