Fuze HR Solutions is currently looking for a Client Financial Services Representative for a North American provider of brokerage services.
- Manage customer accounts within assigned portfolio by handling phone calls and/or emails (including negotiating payment arrangements, building relationships with customers to understand their needs)
- Monitor and manage “shipment hold/notification” screen within authorized limits
- Enlist the efforts of the Operations team and Senior Management when necessary to accelerate the collection process
- Communicate and follow-up with operations regarding customer disputes
- Assist with any other duties as required
- If you meet the following requirements you must apply now!
- 5 years of experience working in a fast-paced customer service environment
- Great communication skills
- High degree of dedication, ownership and initiative
- Ability to work independently and perform in a team environment
- Strong organizational skills; ability to multi-task and prioritize
- Bilingual (English and French; written and spoken)
Don’t miss this opportunity, apply now!