Fuze HR is hiring Call center agents for a large delivery company in Moncton!
**TRAINING ON SITE** THEN WORKING FROM HOME
- Provides in-bound and out-bound customer support in a contact center environment.
- Answer calls and determine the nature of the call or inquiry.
- Agent must recommend solutions and/or provide customized support when needed.
- Track customer package requests and assisting with delivery solutions, facilitating package investigations.
- Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customers to accomplish their goals.
- Provide rate quotes and scheduling package pick-ups.
- Handling customer complaints in a timely manner
- Resolve customer concerns while cultivating positive customer relationships.
- Meet set targets on a daily basis
- Dealing with telephone calls
Preferred Competencies & Skills
- Strong customer service skills and listening skills.
- Strong written and verbal communication and problem solving.
- Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
- Good knowledge of word and excel
- Customer Service or General Administrative Experience Preferred
If interested please email resume to Emad at [email protected]