Job Description

Brokerage Dispatcher – Third Party Logistics Provider

Our client, one of the fastest growing third party logistics ("3PL") and freight transportation companies in North America, is expanding their Brokerage Operations department to hire a Brokerage Dispatcher. The role entails completing every aspect of the dispatching process for general highway freight. Voted one of Canada’s 50 Best Managed Private Companies for 17 years in a row, this is a sure opportunity that you will not want to pass up!

Job Duties

  • Assume complete responsibility for total customer satisfaction by following through every stage of the dispatching process
  • Review booking information to ensure accuracy, completeness and achievability
  • Ensure custom broker information is complete and all rating is accurate
  • Contact carriers and negotiate rates, service and equipment
  • Consolidate LTL where possible; maintain highest level of customer service
  • Schedule pickup/delivery appointments and communicate any changes as needed in a quick and timely manner
  • Resolve carrier issues directly; escalate as needed without jeopardizing the company’s reputation and integrity
  • Maintain contact with CSR’s throughout entire order process
  • Complete incident reports for service related issues and determine root cause; work with claims department to settle claims issues and secure necessary documentation as required
  • Build strong relationships with new/existing carriers; vet new carriers and ensure they meet minimum standards prior to engagement
  • Other duties as required

What you need

  • Minimum 3 years experience in fulfillment/dispatch role – FTL/LTL experience in a 3PL, non-asset environment
  • Clear understanding of North American transportation industry, geography
  • Complete understanding of carrier freight calculations
  • Knowledge of Canadian/U.S. Customs, FDA and meat inspection procedures is an asset
  • Technical proficiency in MS Office, Load Link, TEDS (SAP is an asset)
  • High level of organization and strong multitasking capability
  • High attention to detail
  • Strong negotiation skills, carrier relations and sourcing

Interested and qualified candidates are urged to apply directly to this ad, or send resume to Kritika Adams at