Job Description

Do you enjoy being part of a fun and fast-paced industry? Apply right now as our client is a well-established group tour company searching for Bilingual French/ English Reservations Agent.

Location: Etobicoke, Ontario
Benefits: Medical Dental

Position Responsibilities:

  • Ensure hotel inventory is monitored and analyzed in a timely manner to maximize usage of all contracted space.
  • Develop and maintain a solid understanding of hotel offerings, proximity/location/access, and relationships for risk assessment, proper passenger assignment and office support.
  • Develop and maintain relationships with the supplier base to support inventory purchasing.
  • Retain a thorough understanding of key Clients/market inventory requirements, providing the necessary extra steps to support arrangements agreed.
  • Address suspended bookings immediately, with a goal of a 20-hour turnaround.
  • Request additional space as required at same contract terms, to permit continued sales as it relates to suspended bookings.
  • Address supplier back orders (hotel faults and hotel problems). Secure alternate arrangements and continue negotiating towards securing the original request at no cost.
  • Negotiate with suppliers on Rack Rates requests, upgrades and special requests.


  • College Diploma.
  • 2 to 3 years industry experience with knowledge of Canadian destinations
  • Knowledge of computer systems and data entry Skills
  • Negotiation skills, and influencing others
  • Good problem-solving skills. Able to make quality decisions and on a timely basis; creativity; results oriented.
  • Strong communication skills both orally and written (English and French a must). Ability to speak clearly and professionally over the phone and in person


Contact Details

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