Job Description

Our client is a well established travel agency that is currently looking for Bilingual Reservation Agents for a 6-month contract. The agents must enjoy being part of a fun and fast-paced industry.


  • Ensure hotel inventory is monitored and analyzed in a timely manner to maximize usage of all contracted space
  • Develop and maintain a solid understanding of hotel offerings, proximity/location/access, and relationships for risk assessment, proper passenger assignment and office support
  • Develop and maintain relationships with the supplier base to support inventory purchasing
  • Retain a thorough understanding of key Clients/market inventory requirements, providing the necessary extra steps to support arrangements agreed
  • Address suspended bookings immediately, with a goal of a 20-hour turnaround
  • Request additional space as required at same contract terms, to permit continued sales as it relates to suspended bookings
  • Address supplier back orders (hotel faults and hotel problems)
  • Secure alternate arrangements and continue negotiating towards securing the original request at no cost
  • Negotiate with suppliers on Rack Rates requests, upgrades and special requests


  • College Diploma
  • 2 to 3 years industry experience with knowledge of Canadian destinations
  • Knowledge of computer systems and data entry Skills
  • Negotiation skills, and influencing others
  • Good problem-solving skills. Able to make quality decisions and on a timely basis; creativity; results oriented
  • Strong communication skills both orally and written (English and French)
  • Ability to speak clearly and professionally over the phone and in person

Don’t miss this opportunity, apply now!