Job Description

Do you enjoy being part of a fun and fast-paced industry? Apply right now as our client is a well-established group tour company searching for Bilingual Reservation Agents.

Responsibilities:

  • Process new reservations, cancellations, and amendments to existing reservations
  • Respond to queries regarding itinerary products and services from clients, and suppliers
  • Build relationships with key clients
  • Packaging duties
  • Provide passenger assistance
  • Maintain high level of Canadian Tourism product and geographical knowledge of Canada
  • Proof reservations to ensure the accuracy and smooth running of booked itineraries
  • Respond to complaints post travel
  • Assist in the completion of any projects, as assigned

Requirements:

  • Must be able to communicate effectively orally & written in German and/or French
  • Post-Secondary School Education;
  • 2 to 3 years of Tourism experience
  • Ability to work under pressure and multi task;
  • Must be able to work evenings and weekends
  • Strong attention to detail and autonomy;
  • Dedicated to a high level of customer service;
  • Able to plan, organize and set priorities & manage processes.