Job Description

Our client, a household name, has the immediate opening for a Bilingual Customer Service Representative. In this role the incumbent will provide excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

They offer:

  • Competitive salary with annual bonus
  • Benefits after 3 months
  • RRSP Plan
  • Great team and working environment

Major Duties and Responsibilities:

  • Accurately and efficiently respond to all customer inquiries regarding product information, availability, warranty claims and pricing
  • Accurately process sales orders and credits in a timely manner
  • Monitor all Customer Service in-boxes and company websites to ensure urgent requests are addressed immediately
  • Review daily credit hold report and obtain credit approval #’s as required
  • Handle customer complaints and provide appropriate solutions and alternatives in a timely manner
  • Review daily order maintenance reports to ensure orders are dated correct, and customers are promptly notified of any potential delays
  • Proactively identify and raise areas for process improvement through the appropriate channels to prevent further customer issues
  • Maintain complete and up-to-date customer profiles and price catalogues
  • Visit customers with the territory sales Representative to help build and maintain good working relationships

Education and Qualifications:

  • Fluency in English and French, oral and written
  • College diploma or equivalent work experience
  • Minimum 3 – 5 years related experience working directly with customers
  • Proficiency in Windows and Microsoft applications; Excel, Word
  • Prior experience in a Manufacturing environment an asset
  • Strong phone contact handling skills and active listening
  • Excellent customer service skills and willing to go the extra mile to help the customer
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with CRM systems and practices
  • Effectively manages difficult situations, knowing when to escalate or request additional resources
  • Maintain confidentiality, maturity and discretion in all aspects of the job

Please contact:

Melanie Plante DeCoteau

[email protected]

Do not hesitate to call: 905.361.3987 ext.140