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Job Description

Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems.

This is a 12-month contract position.

Responsibilities:

• Becoming a subject matter expert
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting, problem solving, and training
• Recognize trends, monitor and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system

Qualifications:
• A great listener, who is comfortable providing support to a wide range of users
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator, both verbally and written
• Thrives in a fast paced, changing environment
• Positive, can do attitude
• Self-motivated, takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm, cool and collected
• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Must be fully Bilingual in both French and English and able to both speak and write in both languages

#ONDT

Contact Details

Gregory - [email protected] - 905 361 3987 ext.137