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Great Opportunity, Apply Now!

We are looking for responsible and dedicated Bilingual (French & English) Customer Service Representative for one of our clients in Mississauga. This is a permanent position for the right candidate. If you have some Manufacturing/ Industrial Bilingual Customer Service Representative experience, are comfortable working in a manufacturing environment and are looking for a LONG-TERM position, please give us a call today!

What Are The Perks:

  • Full Time Hours – Monday to Friday 8:00am to 5:00pm
  • Salary: $70,000/year
  • 3 weeks vacations
  • Paid sick days (these are in addition to regular vacation days)
  • Health benefits (including vision and dental) for employees, their spouse and children
  • Health Spending Account
  • Pension Plan with company’s matching
  • Employee and Family Assistance Program
  • Benefits are activated AFTER 3 months of employment (could be negotiable only if it is a deal breaker for a top notch candidate)
  • Bus accessible
  • Work with a great leadership that will support your growth within the company

DUTIES AND RESPONSIBILITIES:

  • Handle inbound & outbound calls from & to customers
  • Input data & orders into the dedicated software system
  • Coordinate with warehouse team to collect concise information & provide customers service excellence
  • Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
  • Convert quotes to orders
  • Recording customer interactions in CRM for consistency in customer relations
  • Resolving customer complaints, escalating as required
  • Consult with sales on commercial and technical issues as required.
  • Assist customers with accurate transactions and industry specific product information.
  • Provide conveyor recommendations and technical assistance for conveyor belting solutions.
  • Handle RGAs credits and complaints as needed.
  • Respect safety procedures & guidelines at all times (especially safety requirements related toCovid-19)
  • Other projects and duties as assigned

KNOWLEDGE AND SKILLS REQUIREMENTS:

  • Education in engineering OR prior experience in manufacturing / industrial company is a strong asset
  • Ability to work efficiently with a team
  • Excellent attendance
  • 2+ years of customer service or call centre experience with order entry / data entry
  • Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
  • Excellent verbal and written communication skills
  • Authorization to work in Canada for any employer
  • High Energy – Able to thrive in a customer service/sales environment
  • High Integrity & Accountability
  • Professional telephone skills, customer service mindset, and professional oral and written communications in English
  • Strong organization skills / Excellent time management skills
  • Decision-making, problem resolution and creative thinking skills.
  • Able to multi-task the activities with shifting priorities

If you are a hardworking and dedicated employee with EXCELLENT attendance looking for a new opportunity in a manufacturing environment in Mississauga, please reach out to us today! We can’t wait to introduce you to your awesome new team.

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 25034
  • Open Positions / Postes Ouverts: 1
Job Overview

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