Bilingual Customer Service Representative

Great Opportunity, Apply Now!

We are looking for responsible and dedicated Bilingual (French & English) Customer Service Representative for one of our clients in Mississauga. This is a permanent position for the right candidate. If you have some Manufacturing/ Industrial Bilingual Customer Service Representative experience, are comfortable working in a manufacturing environment and are looking for a LONG-TERM position, please give us a call today!

What Are The Perks:

• Full Time Hours – Monday to Friday 8:00am to 5:00pm
• Salary: $70,000/year
• 3 weeks vacations
• Paid sick days (these are in addition to regular vacation days)
• Health benefits (including vision and dental) for employees, their spouse and children
• Health Spending Account
• Pension Plan with company’s matching
• Employee and Family Assistance Program
• Benefits are activated AFTER 3 months of employment (could be negotiable only if it is a deal breaker for a top notch candidate)
• Bus accessible
• Work with a great leadership that will support your growth within the company

DUTIES AND RESPONSIBILITIES:

• Handle inbound & outbound calls from & to customers
• Input data & orders into the dedicated software system
• Coordinate with warehouse team to collect concise information & provide customers service excellence
• Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
• Convert quotes to orders
• Recording customer interactions in CRM for consistency in customer relations
• Resolving customer complaints, escalating as required
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor recommendations and technical assistance for conveyor belting solutions.
• Handle RGAs credits and complaints as needed.
• Respect safety procedures & guidelines at all times (especially safety requirements related toCovid-19)
• Other projects and duties as assigned

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Education in engineering OR prior experience in manufacturing / industrial company is a strong asset
• Ability to work efficiently with a team
• Excellent attendance
• 2+ years of customer service or call centre experience with order entry / data entry
• Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
• Excellent verbal and written communication skills
• Authorization to work in Canada for any employer
• High Energy – Able to thrive in a customer service/sales environment
• High Integrity & Accountability
• Professional telephone skills, customer service mindset, and professional oral and written communications in English
• Strong organization skills / Excellent time management skills
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities

If you are a hardworking and dedicated employee with EXCELLENT attendance looking for a new opportunity in a manufacturing environment in Mississauga, please reach out to us today! We can’t wait to introduce you to your awesome new team.

• Job ID / No. du Poste: 25034
• Open Positions / Postes Ouverts: 1