Job Description

Are you passionate about general business and finances? Do you have experience working in an inbound call center? If so, we want to meet you! We are currently searching for a customer service representative to be part of our team of professionals. Reporting to the Team Leader, the successful candidate will be responsible for delivering a high degree of independence with success being defined primarily by customer and dealer satisfaction.

Your tasks as a Bilingual Customer Service Representative:

  • Work to resolve requests received through the Company’s website, Pool-ID email, and other written correspondence. Prepare written requests and responses, as they arise, pertaining to customer inquiries
  • Answer in-bound customer service calls from customers and dealers in a prompt and professional manner. Quality will be measured through regular AQM reviews, Call Miner data, and Third-Party customer surveys
  • Quote payoffs and provide payment information
  • Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
  • Investigate and respond to customer complaints
  • Use communication and analytical skills to provide mutually beneficial problem resolution
  • Timely and accurately process customer requests in accordance to service standards and compliance with the Company’s procedures
  • Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction
  • Effectively manage customer cases in a timely manner
  • Assist the Collections and Remarketing Departments with overflow calls

The required qualifications for the customer service representative position:

  • Must be a college or Undergraduate degree with focus on General Business or Finance
  • 1-3 years of overall business experience is required; proficiency in customer service and previous experience
  • Experience working in an inbound call centre
  • Must have 1-3 years of customer service experience – captive finance industry
  • Must have excellent verbal and written communication skills
  • Must be able to demonstrate organizational and time management skills
  • Must be driven and motivated by a fast-paced environment
  • Must have the willingness to learn and be challenged by continual professional development

Don’t miss this opportunity, apply now!

Send your resume at [email protected] – 905 361 3987 ext.137


Contact Details

Gregory - [email protected] - 905 361 3987 ext.137