Job Description

Our client is a reputable, stable organization within the transportation industry. They are currently expanding and looking to fill Bilingual CSR positions. The successful candidates will service all inbound customer inquiries which includes a face to face environment, phones, and web by resolving their issue on the first call. This position is in a unionized environment.

Responsibilities:

  • Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call.
  • Transfer knowledge to our clients’ customers with the goal to resolve the customers concern without escalating further, while educating the customer on self-service options to avoid same/similar call backs in the future.
  • Troubleshoot accounts, action all requests to the back office through internal systems to achieve resolution for the customers.
  • Customer Service Representatives are required to meet all company, department and individual metrics.
  • Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions.
  • Service our client’s customers through multi-channeled contact ( face to face at their Service Center, inbound calls, or outbound customer call backs)
  • Perform other tasks as assigned

Qualifications

  • General knowledge, equivalent to secondary school completion
  • Must have a minimum of 1 year previous experience in an inbound call center or customer service environment (Call Centre experience is preferred)
  • Significant use of computers.
  • Confident ability to work with the public on the phone or face to face.
  • Excellent data entry processing reading text, document use, numeracy.
  • Experience working with a Billing System.
  • Excellent verbal and written communication skills.
  • Ability to excel in a fast-paced environment, meticulous attention to detail, work under pressure in a structured environment, tight deadlines, repetitive tasks.
  • Must be flexible to work in a shift environment (Monday to Sunday)
  • Excellent problem solving skills, decision making, critical thinking, job task planning and organizing.
  • Demonstrated ability to offer excellent attendance and punctuality.
  • Self-motivated and able to function well independently or in a group environment.
  • French Bilingual required

#OPON

Contact Details

Qualified candidate please contact Sarika at (905) 361c- 3987 ext. 115 for immediate consideration.