Bilingual Client Solutions Specialist (Remote)

As a Bilingual Client Solutions Specialist, you will provide onboarding training for our clients as well as technical support. You will help our customers by troubleshooting software and hardware issues, providing instruction on software features as well as providing training and configuring reports in Excel. This role can be remote within Canada for the right candidate but priority will be given to local applicants.

This opportunity might be for you if:

• You are bilingual (French/English)

• You have post-secondary education or equivalent experience.

• You have 1-3 years’ experience in a Training, Technical Service or Support role.

• You possess a strong proficiency in the Microsoft Office Suite, specifically Excel.

• You have proven customer service experience.

• You have experience with CRM platforms, preferably Salesforce.

• Your written and verbal communication skills are strong and professional.

• You have a high attention to detail and organizational skills.

• You can work a variety of shifts between Monday-Friday, 8 am-9 pm (Atlantic Time), based on customer needs. Shiftwork is on rotation. The shifts we work are 8-5, 9-6, and 12-9.

What’s in it for you?

• 3 weeks paid vacation to start

• Paid personal days

• Opportunity for growth

• Monday-Friday schedule

• Above standard Paid office holidays

• Work from home

Apply now or send your resume to Amanda at [email protected]

• Job ID / No. du Poste: 31324
• Open Positions / Postes Ouverts: 1