{"id":944597,"date":"2026-02-12T10:15:05","date_gmt":"2026-02-12T15:15:05","guid":{"rendered":"https:\/\/fuzehr.com\/job\/gestionnaire-des-operations-westmount-canada-fr\/"},"modified":"2026-02-12T10:15:05","modified_gmt":"2026-02-12T15:15:05","slug":"gestionnaire-des-operations-westmount-canada-fr","status":"publish","type":"job_listing","link":"https:\/\/fuzehr.com\/fr\/poste\/gestionnaire-des-operations-westmount-canada-fr\/","title":{"rendered":"Gestionnaire Des Op\u00e9rations"},"content":{"rendered":"

\n

Gestionnaire des op\u00e9rations \u2013 Courtage en transport<\/div>\n

<\/p>\n

Sommaire du poste<\/div>\n
Le ou la Gestionnaire des op\u00e9rations est responsable de la supervision et de l\u2019optimisation des activit\u00e9s de courtage en transport, tout en d\u00e9veloppant une \u00e9quipe performante. Ce r\u00f4le combine leadership, gestion des transporteurs, contr\u00f4le des co\u00fbts et collaboration interfonctionnelle afin d\u2019assurer des solutions logistiques efficaces, rentables et ax\u00e9es sur la satisfaction client.<\/div>\n
Principales responsabilit\u00e9s<\/div>\n
Leadership et d\u00e9veloppement d\u2019\u00e9quipe<\/div>\n
    \n
  • Encadrer, mobiliser et d\u00e9velopper l\u2019\u00e9quipe des op\u00e9rations de fret en favorisant une culture de performance, d\u2019imputabilit\u00e9 et d\u2019am\u00e9lioration continue.<\/li>\n
  • Soutenir la formation continue et le d\u00e9veloppement professionnel des employ\u00e9s.<\/li>\n
  • Communiquer et incarner la mission, la vision, les strat\u00e9gies et les valeurs fondamentales de l\u2019entreprise.<\/li>\n<\/ul>\n
    Gestion des op\u00e9rations et des transporteurs<\/div>\n
      \n
    • D\u00e9terminer les m\u00e9thodes de transport les plus efficaces et rentables afin d\u2019assurer le respect des d\u00e9lais de livraison.<\/li>\n
    • S\u00e9lectionner, n\u00e9gocier et g\u00e9rer les relations avec les transporteurs et partenaires logistiques.<\/li>\n
    • N\u00e9gocier les tarifs de transport et d\u2019entreposage afin d\u2019optimiser les marges et la qualit\u00e9 du service.<\/li>\n
    • Surveiller les co\u00fbts de transport et mettre en place des strat\u00e9gies de r\u00e9duction des co\u00fbts.<\/li>\n<\/ul>\n
      Syst\u00e8mes, performance et am\u00e9lioration continue<\/div>\n
        \n
      • Assurer l\u2019exactitude et la mise \u00e0 jour en temps opportun des commandes dans le syst\u00e8me d\u2019exploitation (notes de chargement, tarification, frais accessoires, etc.).<\/li>\n
      • Devenir un expert des plateformes logicielles internes.<\/li>\n
      • Produire et analyser les rapports mensuels et les indicateurs de performance (KPI), puis communiquer les r\u00e9sultats \u00e0 la direction.<\/li>\n
      • Analyser les donn\u00e9es afin d\u2019identifier les tendances, les inefficacit\u00e9s et les opportunit\u00e9s d\u2019am\u00e9lioration.<\/li>\n<\/ul>\n
        Collaboration et service \u00e0 la client\u00e8le<\/div>\n
          \n
        • Travailler \u00e9troitement avec les \u00e9quipes des ventes, du service \u00e0 la client\u00e8le et des op\u00e9rations afin d\u2019assurer une communication et une coordination efficaces.<\/li>\n
        • Collaborer directement avec le VP des ventes pour soutenir les nouvelles opportunit\u00e9s d\u2019affaires.<\/li>\n
        • Maintenir des communications fr\u00e9quentes avec les clients, distributeurs, fournisseurs, superviseurs d\u2019entrep\u00f4t, gestionnaires de production et transporteurs.<\/li>\n
        • Analyser et r\u00e9soudre rapidement les probl\u00e9matiques clients et fournisseurs en effectuant des analyses de causes racines afin d\u2019assurer un haut niveau de satisfaction.<\/li>\n<\/ul>\n
          Qualifications et exigences<\/div>\n
            \n
          • Minimum de 10 ans d\u2019exp\u00e9rience directe en courtage de transport (exp\u00e9rience c\u00f4t\u00e9 exp\u00e9diteur ou transporteur uniquement non admissible).<\/li>\n
          • Minimum de 3 ans d\u2019exp\u00e9rience \u00e0 titre de Gestionnaire des op\u00e9rations dans l\u2019industrie du transport.<\/li>\n
          • Baccalaur\u00e9at en logistique, cha\u00eene d\u2019approvisionnement ou domaine connexe (atout).<\/li>\n
          • Exp\u00e9rience d\u00e9montr\u00e9e en gestion de r\u00e9seaux de transporteurs et en n\u00e9gociation de tarifs.<\/li>\n
          • Excellentes aptitudes en communication \u00e9crite et verbale.<\/li>\n
          • Ma\u00eetrise interm\u00e9diaire de la suite Microsoft Office (Excel, Word, PowerPoint).<\/li>\n
          • Solides comp\u00e9tences analytiques et aptitude \u00e0 effectuer des calculs li\u00e9s \u00e0 la tarification, aux revenus et aux marges.<\/li>\n
          • Grand souci du d\u00e9tail et excellentes habilet\u00e9s organisationnelles.<\/li>\n
          • Capacit\u00e9 \u00e0 \u00e9voluer dans un environnement rapide et \u00e0 volume \u00e9lev\u00e9.<\/li>\n
          • Approche professionnelle et collaborative avec les partenaires internes et externes.<\/li>\n
          • Autonomie, sens des priorit\u00e9s et capacit\u00e9 \u00e0 g\u00e9rer efficacement son temps.<\/li>\n
          • Excellentes comp\u00e9tences en r\u00e9solution de probl\u00e8mes et en analyse des causes.<\/li>\n<\/ul>\n

            <\/div>\n
            ——————————————————————————————————————-<\/div>\n

            <\/p>\n

            Operations Manager \u2013 Freight Brokerage<\/div>\n

            <\/p>\n

            Position Summary<\/div>\n
            The Operations Manager is responsible for leading and optimizing freight brokerage operations while developing a high-performing team. This role combines people leadership, carrier management, cost optimization, and cross-functional collaboration to ensure efficient, profitable, and customer-focused transportation solutions.<\/div>\n
            Key Responsibilities<\/div>\n
            Leadership & Team Development<\/div>\n
              \n
            • Lead, coach, and develop the Freight Operations team, fostering a culture of accountability, continuous improvement, and professional growth.<\/li>\n
            • Support ongoing training initiatives to strengthen team capabilities and operational excellence.<\/li>\n
            • Model and communicate the company\u2019s Mission, Vision, strategies, and core behaviors.<\/li>\n<\/ul>\n
              Freight Operations & Carrier Management<\/div>\n
                \n
              • Determine the most efficient and cost-effective transportation solutions to ensure on-time delivery.<\/li>\n
              • Select, onboard, and manage freight carriers; build and maintain strong carrier relationships.<\/li>\n
              • Negotiate carrier, shipping, and warehousing rates to maximize margin and service quality.<\/li>\n
              • Monitor freight spend and implement cost-reduction strategies without compromising service.<\/li>\n<\/ul>\n
                Systems, Reporting & Process Optimization<\/div>\n
                  \n
                • Ensure accurate and timely order entry and updates in the operating system, including load notes, pricing, and accessorial charges.<\/li>\n
                • Become a subject matter expert on internal software platforms and operational tools.<\/li>\n
                • Generate and analyze monthly reports and KPIs; communicate performance results and insights to leadership.<\/li>\n
                • Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.<\/li>\n<\/ul>\n
                  Cross-Functional & Customer Collaboration<\/div>\n
                    \n
                  • Work closely with Sales, Customer Service, and Operations teams to ensure seamless coordination and communication.<\/li>\n
                  • Partner directly with the VP of Sales to support new business opportunities and operational scalability.<\/li>\n
                  • Maintain frequent communication with customers, distributors, suppliers, warehouse supervisors, production managers, and trucking companies.<\/li>\n
                  • Proactively resolve customer and vendor issues through root cause analysis and timely solutions to ensure high customer satisfaction.<\/li>\n<\/ul>\n
                    Qualifications & Experience<\/div>\n
                      \n
                    • 10+ years of direct experience within a freight brokerage environment (brokerage-side required; shipper-only or carrier-only experience excluded).<\/li>\n
                    • Minimum 3 years of experience as an Operations Manager in the freight industry.<\/li>\n
                    • Bachelor\u2019s degree in Logistics, Supply Chain, or a related field (asset).<\/li>\n
                    • Proven success managing carrier networks and negotiating competitive rates.<\/li>\n
                    • Strong written and verbal business communication skills.<\/li>\n
                    • Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint).<\/li>\n
                    • Strong analytical and mathematical skills related to pricing, revenue, and margin calculations.<\/li>\n
                    • Highly detail-oriented with excellent organizational and time-management skills.<\/li>\n
                    • Ability to thrive in a fast-paced, high-volume environment.<\/li>\n
                    • Professional, collaborative approach when working with internal teams and external partners.<\/li>\n
                    • Self-motivated with the ability to learn quickly, work independently, and follow through with minimal supervision.<\/li>\n
                    • Strong problem-solving skills, including root cause analysis and solution implementation.<\/li>\n<\/ul>\n
                      Contract Info \/ Information sur le contrat<\/div>\n
                        \n
                      • Job ID \/ No. du Poste: 54762644<\/li>\n
                      • Open Positions \/ Postes Ouverts: 1<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Westmount, QC, Canada","_application":"jobs@fuzehr.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0},"job-categories":[762],"job-types":[746],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"yoast_head":"\nGestionnaire Des Op\u00e9rations - Fuze HR Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fuzehr.com\/job\/gestionnaire-des-operations-westmount-canada-fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestionnaire Des Op\u00e9rations - Fuze HR Solutions\" \/>\n<meta property=\"og:description\" content=\"Gestionnaire des op\u00e9rations \u2013 Courtage en transport Sommaire du poste Le ou la Gestionnaire des op\u00e9rations est responsable de la supervision et de l\u2019optimisation des activit\u00e9s de courtage en transport, tout en d\u00e9veloppant une \u00e9quipe performante. 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