{"id":944113,"date":"2026-04-23T10:57:04","date_gmt":"2026-04-23T14:57:04","guid":{"rendered":"https:\/\/fuzehr.com\/job\/resuscitation-support-associate-so-montreal-canada-fr\/"},"modified":"2026-04-23T11:04:07","modified_gmt":"2026-04-23T15:04:07","slug":"resuscitation-support-associate-montreal-canada-fr","status":"publish","type":"job_listing","link":"https:\/\/fuzehr.com\/fr\/poste\/resuscitation-support-associate-montreal-canada-fr\/","title":{"rendered":"Resuscitation Support Associate"},"content":{"rendered":"

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Titre du poste : Associ\u00e9(e) bilingue \u2013 Service \u00e0 la client\u00e8le et soutien en r\u00e9animation
Type de poste : Contrat de 12 mois <\/p>\n<\/div>\n

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Salaire : 45 000 $ par ann\u00e9e + excellents avantages sociaux <\/p>\n<\/div>\n

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Horaire : Lundi au vendredi, de 10 h \u00e0 18 h (HE) <\/p>\n<\/div>\n

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Lieu : Poste enti\u00e8rement de la maison (t\u00e9l\u00e9travail) \u2013 Canada. Une connexion Internet haute vitesse fiable ainsi qu\u2019un espace de travail calme, sans interruption, sont requis. Des rencontres en personne occasionnelles peuvent avoir lieu (environ une fois par ann\u00e9e). <\/p>\n<\/div>\n

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Description du poste <\/p>\n<\/div>\n

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Nous sommes \u00e0 la recherche d\u2019un(e) Associ\u00e9(e) bilingue \u2013 Service \u00e0 la client\u00e8le et soutien technique pour se joindre \u00e0 une \u00e9quipe dynamique. Dans ce r\u00f4le, vous offrirez du service \u00e0 la client\u00e8le et du soutien technique aux utilisateurs partout au Canada, notamment en r\u00e9pondant aux questions li\u00e9es aux programmes, \u00e0 la gestion des comptes et aux plateformes d\u2019apprentissage en ligne. <\/p>\n<\/div>\n

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Le poste consiste \u00e0 traiter les demandes entrantes, r\u00e9soudre des probl\u00e8mes techniques et assurer un service professionnel et de haute qualit\u00e9 lors de toutes les interactions. <\/p>\n<\/div>\n

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Responsabilit\u00e9s <\/p>\n<\/div>\n

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    Agir comme point de contact principal pour les clients, instructeurs et partenaires, en r\u00e9pondant aux demandes par t\u00e9l\u00e9phone et par courriel. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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      Fournir des informations exactes concernant les cours, certifications, exigences et politiques. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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        G\u00e9rer les mises \u00e0 jour de comptes telles que les changements de nom ou d\u2019adresse courriel, la fusion de comptes en double et les probl\u00e8mes d\u2019acc\u00e8s. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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          Effectuer des corrections administratives li\u00e9es aux factures, aux paiements et aux dossiers de comptes. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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            Diagnostiquer et r\u00e9soudre les probl\u00e8mes techniques li\u00e9s aux plateformes d\u2019apprentissage en ligne, aux acc\u00e8s de connexion, aux inscriptions aux cours et au fonctionnement du portail. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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              Enqu\u00eater et r\u00e9soudre les \u00e9carts li\u00e9s aux syst\u00e8mes ou aux paiements lorsque n\u00e9cessaire. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                Maintenir des dossiers pr\u00e9cis et assurer l\u2019int\u00e9grit\u00e9 des donn\u00e9es par des v\u00e9rifications et mises \u00e0 jour r\u00e9guli\u00e8res. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                  Escalader les situations plus complexes ou \u00e0 risque plus \u00e9lev\u00e9 aux membres seniors de l\u2019\u00e9quipe lorsque requis. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                    Aider \u00e0 identifier les probl\u00e8mes de syst\u00e8me et les signaler pour r\u00e9solution. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

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                      Contribuer \u00e0 la mise \u00e0 jour des proc\u00e9dures internes et de la documentation. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                      Qualifications et exp\u00e9rience <\/p>\n<\/div>\n

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                        Dipl\u00f4me ou certificat d\u2019\u00e9tudes postsecondaires dans un domaine connexe (administration, sant\u00e9 ou domaine similaire). <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                          2 \u00e0 3 ans d\u2019exp\u00e9rience en service \u00e0 la client\u00e8le, centre d\u2019appels ou soutien administratif, id\u00e9alement dans un environnement rapide avec un volume d\u2019appels \u00e9lev\u00e9. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                            Bilinguisme fran\u00e7ais et anglais (obligatoire) avec une excellente capacit\u00e9 \u00e0 communiquer de fa\u00e7on professionnelle et \u00e0 g\u00e9rer des interactions clients difficiles. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                              Une exp\u00e9rience avec des syst\u00e8mes CRM ou des plateformes d\u2019apprentissage en ligne (LMS) est un atout. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                Excellentes comp\u00e9tences en r\u00e9solution de probl\u00e8mes, pens\u00e9e critique et gestion de conflits. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                  Tr\u00e8s bonnes habilet\u00e9s de communication \u00e9crite et verbale. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                    Sens de l\u2019organisation, souci du d\u00e9tail et grande pr\u00e9cision dans la saisie de donn\u00e9es. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                      Capacit\u00e9 \u00e0 g\u00e9rer les priorit\u00e9s et \u00e0 travailler efficacement dans un environnement dynamique. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                        \u00c0 l\u2019aise de suivre des scripts d\u2019appel tout en maintenant une conversation naturelle avec les clients. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                          Professionnalisme, fiabilit\u00e9 et ouverture \u00e0 la r\u00e9troaction et \u00e0 l\u2019am\u00e9lioration continue. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                          Appliquez maintenant ou envoyez votre CV \u00e0 Amanda au amandar@fuzehr.com <\/p>\n<\/div>\n

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                                          — <\/p>\n<\/div>\n

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                                          Job Title: Bilingual Customer Service\/ Resuscitation Support Associate
                                          12-month contract position <\/p>\n<\/div>\n

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                                          Salary: $45,000 per year + great company benefits <\/p>\n<\/div>\n

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                                          Schedule: Monday to Friday, 10:00 AM \u2013 6:00 PM (ET) <\/p>\n<\/div>\n

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                                          Location: Fully remote \u2013 Canada. A reliable high-speed internet connection and a quiet, interruption-free workspace are required. Occasional in-person meetings may occur (approximately once per ye <\/p>\n<\/div>\n<\/div>\n

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                                          Job Description <\/p>\n<\/div>\n

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                                          We are seeking a Bilingual Customer & Technical Support Associate to join a dynamic team. In this role, you will provide customer service and technical support to users across Canada, assisting with program inquiries, account management, and online learning platforms. The position involves handling incoming requests, troubleshooting technical issues, and ensuring a high level of service and professionalism in all interactions. <\/p>\n<\/div>\n

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                                          Responsibilities <\/p>\n<\/div>\n

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                                            Serve as a primary point of contact for customers, instructors, and partners, responding to inquiries by phone and email. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                              Provide accurate information about courses, certifications, requirements, and policies. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                Manage account updates such as name or email changes, duplicate account merges, and access issues. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                  Process administrative corrections related to invoices, payments, and account records. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                    Troubleshoot technical issues related to online learning platforms, login access, course enrollment, and portal functionality. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                      Investigate and resolve system or payment discrepancies when required. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                        Maintain accurate records and ensure data quality through regular checks and updates. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                          Escalate complex or higher-risk issues to senior team members when necessary. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                            Assist with identifying system issues and reporting them for resolution. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                              Contribute to updates of internal procedures and documentation. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                              Qualifications and Experience <\/p>\n<\/div>\n

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                                                                Post-secondary diploma or certificate in a related field such as administration, healthcare, or a similar discipline. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                  2\u20133 years of experience in customer service, contact centre, or administrative support, preferably in a fast-paced environment with high call volumes. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                    Fluent bilingualism in French and English (required) with strong ability to communicate professionally and manage difficult customer interactions. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                      Experience with CRM or learning management systems is an asset. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

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                                                                        Strong problem-solving, critical thinking, and conflict-resolution abilities. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                          Excellent written and verbal communication skills. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                            Strong organizational skills with attention to detail and accuracy in data entry. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                              Ability to prioritize tasks and work efficiently in a fast-paced environment. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                                Comfortable following support scripts while maintaining natural conversation with customers. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n

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                                                                                  Professional, reliable, and receptive to feedback and continuous improvement. <\/p>\n<\/li>\n<\/ul>\n

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                                                                                  Apply now or send your resume to Amanda at amandar@fuzehr.com <\/p>\n<\/div>\n<\/div>\n<\/div>\n

                                                                                  Contract Info \/ Information sur le contrat<\/div>\n
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                                                                                  • Job ID \/ No. du Poste: 55837172<\/li>\n
                                                                                  • Open Positions \/ Postes Ouverts: 1<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Montreal, QC, Canada","_application":"jobs@fuzehr.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0},"job-categories":[760],"job-types":[746],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"yoast_head":"\nResuscitation Support Associate - Fuze HR Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fuzehr.com\/job\/resuscitation-support-associate-montreal-canada\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resuscitation Support Associate - Fuze HR Solutions\" \/>\n<meta property=\"og:description\" content=\"Titre du poste : Associ\u00e9(e) bilingue \u2013 Service \u00e0 la client\u00e8le et soutien en r\u00e9animationType de poste : Contrat de 12 mois Salaire : 45 000 $ par ann\u00e9e + excellents avantages sociaux Horaire : Lundi au vendredi, de 10 h \u00e0 18 h (HE) Lieu : Poste enti\u00e8rement de la maison (t\u00e9l\u00e9travail) \u2013 Canada. 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