{"id":943866,"date":"2026-04-06T19:01:00","date_gmt":"2026-04-06T23:01:00","guid":{"rendered":"https:\/\/fuzehr.com\/job\/front-office-manager-lake-louise-canada-fr\/"},"modified":"2026-04-06T19:01:00","modified_gmt":"2026-04-06T23:01:00","slug":"front-office-manager-lake-louise-canada-fr","status":"publish","type":"job_listing","link":"https:\/\/fuzehr.com\/fr\/poste\/front-office-manager-lake-louise-canada-fr\/","title":{"rendered":"Front Office Manager"},"content":{"rendered":"<p class='mt20'>\n<div><strong>Position: Front Office Manager<br \/>Department: Front Desk<br \/>Report to: Hotel General Manager<\/strong><\/div>\n<div><strong>Position Overview:<\/strong><br \/>The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Services Agents\/Supervisor to provide exceptional customer service and maintaining smooth front office functions.<\/div>\n<p><\/p>\n<div><strong>Duties and Responsibilities:<\/strong><br \/>\u2022Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.<br \/>\u2022Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.<br \/>\u2022Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.<br \/>\u2022Regularly review and provide feedback on team performance, guiding staff towards service excellence.<br \/>\u2022Conduct initial and ongoing training for Guest Service Agents to enhance service quality and teamwork.<br \/>\u2022Keep updated with property details, local area information, room rates, and packages, and disseminate this knowledge to the team.<br \/>\u2022Handle reservation inquiries and bookings, offering current information on rates, offers, and packages.<br \/>\u2022Provide shift coverage across Front Desk as needed.<br \/>\u2022Coordinate preparations for Group, Media, and FIT arrivals, liaising with F&#038;B and Conference departments.<br \/>\u2022Manage Front Office filing systems and tracking sheets, ensuring they are organized and current.<br \/>\u2022Perform daily No-Show checks and ensure Front Office supplies are well-stocked.<br \/>\u2022Undertake additional responsibilities and duties as required.<\/div>\n<p><\/p>\n<div><strong>Qualifications:<\/strong><br \/>\u2022Previous experience in Front Desk operations is essential.<br \/>\u2022Proficiency in Opera PMS is essential.<br \/>\u2022Demonstrated passion for customer service and problem-solving skills.<br \/>\u2022Previous leadership or supervisory experience in a hospitality setting is essential.<br \/>\u2022Strong organizational skills and attention to detail.<br \/>\u2022Ability to work independently, manage emergencies, and lead a team successfully.<br \/>\u2022Flexibility to work under pressure in a dynamic environment.<\/div>\n<p><\/p>\n<div>#ABHO<\/div>\n<\/p>\n<div style='font-weight: bold'>Contract Info \/ Information sur le contrat<\/div>\n<ul class='list mt20'>\n<li>Job ID \/ No. du Poste: 55405683<\/li>\n<li>Open Positions \/ Postes Ouverts: 1<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Lake Louise, AB, Canada","_application":"jobs@fuzehr.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0},"job-categories":[867],"job-types":[746],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Front Office Manager - Fuze HR Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fuzehr.com\/job\/front-office-manager-lake-louise-canada-fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Front Office Manager - Fuze HR Solutions\" \/>\n<meta property=\"og:description\" content=\"Position: Front Office ManagerDepartment: Front DeskReport to: Hotel General Manager Position Overview:The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. 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