{"id":621764,"date":"2025-04-02T14:47:45","date_gmt":"2025-04-02T18:47:45","guid":{"rendered":"https:\/\/fuzehr.com\/job\/repartiteur-dispatcher-customer-service-montreal-canada-fr\/"},"modified":"2025-04-17T00:22:47","modified_gmt":"2025-04-17T04:22:47","slug":"repartiteur-dispatcher-customer-service-montreal-canada-fr","status":"expired","type":"job_listing","link":"https:\/\/fuzehr.com\/fr\/?post_type=job_listing&p=621764","title":{"rendered":"R\u00e9partiteur &#8211; Dispatcher (customer Service)"},"content":{"rendered":"<p class='mt20'>\n<div>Avez-vous de l&#039;exp\u00e9rience en service \u00e0 la client\u00e8le et \u00eates-vous reconnu pour vos capacit\u00e9s de r\u00e9solution de probl\u00e8mes ? Avez-vous des comp\u00e9tences en r\u00e9partition ? \u00cates-vous \u00e0 la recherche d&#039;un nouveau d\u00e9fi ? Si les r\u00e9ponses sont oui, je veux absolument vous rencontrer !<\/div>\n<p><\/p>\n<div>Je suis actuellement \u00e0 la recherche d&#039;un r\u00e9partiteur de jour sur Montr\u00e9al pour travailler au sein d&#039;une entreprise dans le secteur des services de sant\u00e9.<\/div>\n<p><\/p>\n<div>Horaires propos\u00e9s :<\/div>\n<ul class=\"list mt20\">\n<li>5 jours par semaine (au moins 2 fins de semaine par mois)<\/li>\n<li>Shift de jour<\/li>\n<li>Les fins de semaine de la maison<\/li>\n<\/ul>\n<p><\/p>\n<div>Lieu : Hybride &#8211; 2 jours en t\u00e9l\u00e9travail \/ 3 jours au bureau \u2013 Montr\u00e9al, QC<\/div>\n<p><\/p>\n<div>Ce que nous vous offrons :<\/div>\n<ul class=\"list mt20\">\n<li>Poste permanent \u00e0 temps plein ;<\/li>\n<li>Un programme d&#039;avantages sociaux complet, incluant un r\u00e9gime de retraite, des assurances collectives, la t\u00e9l\u00e9m\u00e9decine et un programme d&#039;aide aux employ\u00e9s ;<\/li>\n<li>De grandes opportunit\u00e9s de d\u00e9veloppement professionnel au sein d&#039;une entreprise en pleine croissance : acc\u00e8s \u00e0 des formations, d\u00e9veloppement de carri\u00e8re, etc. ;<\/li>\n<li>Une prime de 5 $ par heure travaill\u00e9e les fins de semaine ;<\/li>\n<li>Salaire comp\u00e9titif selon l&#039;exp\u00e9rience ;<\/li>\n<li>R\u00e9vision salariale annuelle et bonus annuel ;<\/li>\n<li>3 semaines de vacances pour se ressourcer ;<\/li>\n<li>Assurances collectives pay\u00e9es \u00e0 50 % par l&#039;employeur ;<\/li>\n<li>R\u00e9gime de retraite (REER) avec cotisation de l&#039;employeur jusqu&#039;\u00e0 2 % ;<\/li>\n<li>Une \u00e9quipe soud\u00e9e qui se soucie r\u00e9ellement de vous et avec laquelle vous pourrez grandir ;<\/li>\n<li>Un environnement accueillant et chaleureux qui valorise la diversit\u00e9 et l&#039;inclusion ;<\/li>\n<li>Et bien plus encore !<\/li>\n<\/ul>\n<p><\/p>\n<div>Vos t\u00e2ches :<\/div>\n<ul class=\"list mt20\">\n<li>G\u00e9rer les rendez-vous des techniciens sur la route ;<\/li>\n<li>G\u00e9rer un volume important d&#039;appels et intervenir selon les situations ;<\/li>\n<li>Documenter les interventions pertinentes des clients et des aides-soignants, et faire les suivis appropri\u00e9s aupr\u00e8s des membres de l&#039;\u00e9quipe des op\u00e9rations ;<\/li>\n<li>Service \u00e0 la client\u00e8le et r\u00e9solution de probl\u00e8mes ;<\/li>\n<li>G\u00e9rer les remplacements d&#039;urgence (hors liste de rappel), les absences et les retards du personnel soignant ;<\/li>\n<li>Effectuer toute t\u00e2che administrative connexe.<\/li>\n<\/ul>\n<p><\/p>\n<div>Profil recherch\u00e9 pour ce poste :<\/div>\n<ul class=\"list mt20\">\n<li>Au moins 1 an d&#039;exp\u00e9rience en gestion d&#039;appels \/ gestion du personnel ;<\/li>\n<li>Exp\u00e9rience en r\u00e9partition ;<\/li>\n<li>Excellentes comp\u00e9tences en communication en fran\u00e7ais et anglais interm\u00e9diaire ;<\/li>\n<li>Exp\u00e9rience dans un environnement \u00e0 haut stress et \u00e0 rythme rapide ;<\/li>\n<li>Capacit\u00e9 \u00e0 analyser des informations provenant de diverses sources ;<\/li>\n<li>Aisance avec les outils informatiques (suite Office, Microsoft Teams, etc.) ;<\/li>\n<li>Comp\u00e9tences en n\u00e9gociation ;<\/li>\n<li>Aime relever des d\u00e9fis.<\/li>\n<\/ul>\n<p><\/p>\n<div>Cette opportunit\u00e9 d&#039;emploi t&#039;int\u00e9resse ?<\/div>\n<div>Envoie ton CV d\u00e8s maintenant \u00e0 amandar@fuzehr.com<\/div>\n<div>___________________________________________________________________________<\/div>\n<p><\/p>\n<div>Do you have experience in customer service and are recognized for your problem-solving skills? Do you have dispatching skills? Are you looking for a new challenge? If the answers are yes, I definitely want to meet you!<\/div>\n<div>I am currently looking for a day or evening dispatcher in Montreal to work within a company in the healthcare services sector.<\/div>\n<p><\/p>\n<div>Schedules offered : <\/div>\n<div>5 days of the week (at least 2 weekends monthly) <\/div>\n<div>Day shift (monday to friday + saturday or sunday)<\/div>\n<div>Weekends are remote<\/div>\n<p><\/p>\n<div>Location: 2 days from home \/ 3 days in office \u2013 Montreal, QC<\/div>\n<p><\/p>\n<div>What we offer you:<\/div>\n<ul class=\"list mt20\">\n<li>Full-time permanent position;<\/li>\n<li>A comprehensive benefits program including a retirement plan, group insurance, telemedicine, and an employee assistance program;<\/li>\n<li>Great professional development opportunities within a rapidly growing company: access to training, career development, etc.<\/li>\n<li>A weekend bonus of $5 per hour worked.<\/li>\n<li>Competitive salary based on experience;<\/li>\n<li>Annual salary review and Annual Bonus<\/li>\n<li>3 weeks of vacation to recharge;<\/li>\n<li>Group insurance, 50% paid by the employer;<\/li>\n<li>Pension plan (REER) with employer contributions up to 2%;<\/li>\n<li>A close-knit team that genuinely cares about you and with whom you can grow;<\/li>\n<li>A welcoming and warm environment that values diversity and inclusion.<\/li>\n<li>And much more!<\/li>\n<\/ul>\n<p><\/p>\n<div>Your tasks : <\/div>\n<ul class=\"list mt20\">\n<li>Manage appointments for technicians on the road;<\/li>\n<li>Handle a large volume of calls and intervene according to the situation;<\/li>\n<li>Document relevant interventions from clients and caregivers, and follow up appropriately with members of the operations team <\/li>\n<li>Customer service and problem-solving.<\/li>\n<li>Manage emergency replacements (outside of the recall list), staff absences, and delays for healthcare personnel;<\/li>\n<li>Perform any related administrative tasks.<\/li>\n<\/ul>\n<p><\/p>\n<div>Profile sought for this position: <\/div>\n<ul class=\"list mt20\">\n<li>At least 1 year of experience in call management \/ staff management<\/li>\n<li>Experience in dispatching<\/li>\n<li>Excellent communication skills in French and Intermediate English.<\/li>\n<li>Experience in a high-stress, fast-paced environment.<\/li>\n<li>Ability to analyze information from various sources.<\/li>\n<li>Proficiency with computer tools (Office suite, Microsoft Teams, etc.).<\/li>\n<li>Negotiation skills.<\/li>\n<li>Thrives on challenges.<\/li>\n<\/ul>\n<p><\/p>\n<div>Interested in this job opportunity?<\/div>\n<div>Send your resume now to amandar@fuzehr.com<\/div>\n<\/p>\n<div style='font-weight: bold'>Contract Info \/ Information sur le contrat<\/div>\n<ul class='list mt20'>\n<li>Job ID \/ No. du Poste: 44711541<\/li>\n<li>Open Positions \/ Postes Ouverts: 1<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_job_location":"Montreal, QC, Canada","_application":"jobs@fuzehr.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0},"job-categories":[882],"job-types":[746],"job_listing_career_level":[],"job_listing_experience":[],"job_listing_qualification":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9partiteur - Dispatcher (customer Service) - Fuze HR Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fuzehr.com\/?post_type=job_listing&p=621763\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9partiteur - Dispatcher (customer Service) - Fuze HR Solutions\" \/>\n<meta property=\"og:description\" content=\"Avez-vous de l&#039;exp\u00e9rience en service \u00e0 la client\u00e8le et \u00eates-vous reconnu pour vos capacit\u00e9s de r\u00e9solution de probl\u00e8mes ? 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