Technical Support, Tier 1

Looking to be a part of a highly innovative organization in your next opportunity!? Our client is currently looking for a Bilingual Technical Support, Tier 1 Specialist to join the Laval team! If you are looking for a new challenge, and have a great interest in technology, we want to hear from you!

What are the perks:

• Great benefit package!
• Great management!
• Rapid opportunities for career growth!

The Technical Support Specialist will be responsible for:

• Function as the primary technical contact for our customers, dealers and end-users related to all service requests.
• Prioritize incoming cases.
• Determine the nature of technical issues through detailed exploration with the end user.
• Gather all necessary technical information pertaining to issues, analyze, troubleshoot, and escalate to Tier 2 support when necessary.
• Explore and/or isolate hardware, software, VM Host, and networking issues.

The required qualifications for the Technical Support Specialist are:

• 1+ years of professional experience
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft Server based architecture, including Server 2008, 2012,
• and 2016
• Experience with Windows OS installation and configuration such as Windows Networking and Active Directory Admin
• Experience .NET and MSSQL would be considered an asset
• Excellent communication skills in both French and English
• Able to work evening, overnight and/or weekend shifts

Summary:

If you are looking for a new challenge, professional growth and have a great interest in technology, please reach out to us today! We can’t wait to introduce you to your awesome new team.

• Job ID / No. du Poste: 29483
• Open Positions / Postes Ouverts: 1