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Looking to be a part of a highly innovative organization in your next opportunity!? Our client is currently looking for a Bilingual Technical Support, Tier 1 Specialist to join the Laval team! If you are looking for a new challenge, and have a great interest in technology, we want to hear from you!

What are the perks:

  • Great benefit package!
  • Great management!
  • Rapid opportunities for career growth!

The Technical Support Specialist will be responsible for:

  • Function as the primary technical contact for our customers, dealers and end-users related to all service requests.
  • Prioritize incoming cases.
  • Determine the nature of technical issues through detailed exploration with the end user.
  • Gather all necessary technical information pertaining to issues, analyze, troubleshoot, and escalate to Tier 2 support when necessary.
  • Explore and/or isolate hardware, software, VM Host, and networking issues.

The required qualifications for the Technical Support Specialist are:

  • 1+ years of professional experience
  • Strong troubleshooting and problem-solving skills
  • Experience with Microsoft Server based architecture, including Server 2008, 2012,
  • and 2016
  • Experience with Windows OS installation and configuration such as Windows Networking and Active Directory Admin
  • Experience .NET and MSSQL would be considered an asset
  • Excellent communication skills in both French and English
  • Able to work evening, overnight and/or weekend shifts

Summary:

If you are looking for a new challenge, professional growth and have a great interest in technology, please reach out to us today! We can’t wait to introduce you to your awesome new team.

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 29483
  • Open Positions / Postes Ouverts: 1
Aperçu du travail

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