Service Desk Agent I Service Desk Agent – Bilingual (French/English), all Shifts Available (Afternoon and Overnight Shift Premium)

  • Significant time spent dealing with customers on the phone- Must be able to interface internally and externally
  • Works as part of a team and contributes to team targets- Expected to be flexible in covering shifts
  • The typical career path will be to Service Desk Expert or ITIL Process Controller
  • Handle phone calls, emails, and other portal interaction tools with agreed SLA- Perform all duties in accordance to required quality-
  • Participate in knowledge capture processes- Correct use of escalation to Service Desk Expert as per desk procedures
  • BILINGUAL (FRENCH/ENGLISH) – Basic Service Knowledge
  • Customer Relationship – able to establish quick working relationships/empathy with customers.- Communication – listening, ability to communicate clearly with customers, colleagues and managers
  • Problem Solving – understands and resolves basic problems.- Drive and determination.- Tolerant.- Time Management.- Team Working – team player.- Technical knowledge (e.g. Microsoft Office, PCs basic networking)
  • Has a flexible approach and works well under pressure
  • Business Awareness.- Understanding of business continuity processes.- Bilingual (French/English)- The candidates need to be bilingual (French/English).


Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 23251
  • Open Positions / Postes Ouverts: 1
Aperçu du travail

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