Service Desk Agent I Service Desk Agent – Bilingual (French/English)

– Significant time spent dealing with customer on the phone

– Must be able to interface internally and externally

– Works as part of a team and contributes to team targets

– Expected to be flexible in covering shifts

– Typical career path will be to Service Desk Expert or ITIL Process Controller.

– Handle phone calls, emails and other portal interaction tools with agreed SLA

– Perform all duties in accordance to required quality

– Participate in knowledge capture processes

– Correct use of escalation to Service Desk Expert as per desk procedures


Skills Required

– Basic Service Knowledge.

– Customer Relationship – able to establish quick working relationships/empathy with customers.

– Communication – listening, ability to communicate clearly with customers, colleagues and managers.

– Problem Solving – understands and resolves basic problems.

– Drive and determination.

– Tolerant.

– Time Management.

– Team Working – team player.

– Technical knowledge (e.g. Microsoft Office, PCs basic networking).

– Has a flexible approach and works well under pressure.

– Business Awareness.

– Understanding of business continuity processes.

– Bilingual (French/English)

If interested, please apply or send your resume to Amanda at [email protected]


Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 22396
  • Open Positions / Postes Ouverts: 1
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