Role: Senior Manager – Customer Experience Management Solutions Design and Development

Status: Permanent

Location: Mississauga, ON (Hybrid)


  • Participate in the development and implementation of corporate strategies, goals, objectives, and policies
  • Assume responsibility for leading the analysis, evaluation, solution development, building and testing of complex CXM applications
  • Manage an overall Human Resources plan to ensure adequate / appropriate resources are available to support multiple projects
  • Responsible for Canadian-based Application Development teams
  • Manage an overall Human Resources plan to ensure adequate / appropriate resources are available to support multiple projects
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures
  • Ensure client expectations are being met with respect to Service Levels, quality and innovation
  • Provide strategic support for requests for proposals Research, analyze, and evaluate new service delivery methods and techniques
  • Manage large team of business professionals in multiple locations including off shore facilities
  • Responsible for managing team performance and effectiveness against key project milestones, client expectations, corporate standards and adjusting course where needed
  • Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes
  • Ensures that products, applications, and systems are in compliance with established quality standards and meet customer requirements
  • Analyzes best-in-class processes, understands the interaction and relationship of business operations and operating systems and network processes


  • 3-5 years in a leadership role in the delivery of CXM solutions
  • Experience/knowledge of document composition platforms: Quadient Inspire, OpenText Exstream, CSF, Compuset, Elixir
  • Experience/knowledge of database applications: DB/2, Oracle, SQL, MS Access
  • Experience/knowledge of windows / unix tools & utilities: Java, Cobol, JSF, C, C++, VB, .net, XML
  • Senior level ability to present and convey information that influences and calls individuals to action
  • Excellent communication (bilingual in French an asset), presentation, interpersonal and time management skills
  • Ability to manage/overcome client concerns

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 26044
  • Open Positions / Postes Ouverts: 1
Aperçu du travail

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