Sales Support / Customer Service Agent

Role: Sales Support / Customer Service Agent

Status: Permanent – hybrid

Location: Colborne, ON

Salary: $50 000 + $8500 bonus

Opportunity for a sales support / customer service agent in the Colborne area!

Responsibilities:

• Receives orders by e-mail and telephone, verifies and enters items, transfers orders to fulfillment, explains out-of-stocks and expected delivery dates
• Increases orders by suggesting related items, explaining features and verifying customer purchase history
• Captures, qualifies and develops opportunities from marketing, outside sales and national accounts
• Identifies ways to continuously improve processes
• Prepares, generates and follows up on verbal or written quotations in order to obtain orders or determine the reason for lost orders
• Reviews open sales order reports and takes action on open items, including those at risk of not being delivered on the date promised by the customer
• Maintains distribution system backorder report, associated customer report and shipping notices, and customer notification
• Reports to management on industry trends, competitive pricing and customer feedback

Qualifications:

• High School Degree or Bachelors Degree preferred
• 2 + years of experience in Sales or Sales Administration
• Proficient with Microsoft Office Suite
• Ability to communicate clearly, both orally and in writing.
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to take action and solve a range of problems that may be challenging
• Ability to identify and define problems and possible solutions independently
• Ability to work independently and as part of a team.
• Ability to multi-task

Apply today !

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• Job ID / No. du Poste: 32742
• Open Positions / Postes Ouverts: 1