Manager, Customer Service

Role: Manager, Customer Service

Status: Permanent

Location: Brockville, ON

Responsibilities:

• Ensure standard processes and procedures for purchasing, order fulfillment, communication between the branch and suppliers, and other areas impacting purchasing activities
• Constantly analyzes buying activity to source opportunities to improve service performance, best-practice sharing, whilst investigating why buying activities outside of system parameters take place
• Analyzing conformity to process group is sourcing, editing, pricing, and expediting within company and contractual guidelines
• Evaluate, place, monitor and distribute all incoming orders, providing procurement advice as needed
• Act to resolve all customer and supplier billing/credit issues, while pushing both external and internal performance targets
• Evaluate program performance measures, margin analysis, while contributing to all client/program performance call
• Build strong working relationships with key suppliers to improve processes
• Work on customer audits and market assessment, seeking to operate with group and site program managers, ensuring savings targets are met
• Offers analysis towards potentially required systems changes by virtue of market trends assessment and customer demand
• Responsible for PTO and team performance evaluation, while conducting interviews and assisting in the onboarding process
• Ensure all team members are properly trained (in accordance with standard operating procedures and SOX controls) and provide training materials required for ISO standards
• Be an ambassador for the company, both internally and externally, focusing on continuous improvement and leading by example to promote the shared values of integrity, respect and professionalism

Qualifications:

• Bachelors Degree
• 3+ years of supervisory experience
• 3+ years of experience in MRO/Indirect material purchasing.
• 3+ years experience in WIS ordering process, procedures as Buyer CSR/Sr. Buyer CSR
• Advanced knowledge of purchasing and inventory concepts, practices and procedures
• Knowledge of the industry including suppliers, customers and competitors
• Strong oral and written communication skills
• Strong negotiation, analytical and problem solving skills
• Strong computer skills including purchasing and inventory management systems, programs and reports

• Job ID / No. du Poste: 29200
• Open Positions / Postes Ouverts: 1