Role: Manager, Customer Service

Status: Permanent

Location: Brockville, ON


  • Ensure standard processes and procedures for purchasing, order fulfillment, communication between the branch and suppliers, and other areas impacting purchasing activities
  • Constantly analyzes buying activity to source opportunities to improve service performance, best-practice sharing, whilst investigating why buying activities outside of system parameters take place
  • Analyzing conformity to process group is sourcing, editing, pricing, and expediting within company and contractual guidelines
  • Evaluate, place, monitor and distribute all incoming orders, providing procurement advice as needed
  • Act to resolve all customer and supplier billing/credit issues, while pushing both external and internal performance targets
  • Evaluate program performance measures, margin analysis, while contributing to all client/program performance call
  • Build strong working relationships with key suppliers to improve processes
  • Work on customer audits and market assessment, seeking to operate with group and site program managers, ensuring savings targets are met
  • Offers analysis towards potentially required systems changes by virtue of market trends assessment and customer demand
  • Responsible for PTO and team performance evaluation, while conducting interviews and assisting in the onboarding process
  • Ensure all team members are properly trained (in accordance with standard operating procedures and SOX controls) and provide training materials required for ISO standards
  • Be an ambassador for the company, both internally and externally, focusing on continuous improvement and leading by example to promote the shared values of integrity, respect and professionalism


  • Bachelors Degree
  • 3+ years of supervisory experience
  • 3+ years of experience in MRO/Indirect material purchasing.
  • 3+ years experience in WIS ordering process, procedures as Buyer CSR/Sr. Buyer CSR
  • Advanced knowledge of purchasing and inventory concepts, practices and procedures
  • Knowledge of the industry including suppliers, customers and competitors
  • Strong oral and written communication skills
  • Strong negotiation, analytical and problem solving skills
  • Strong computer skills including purchasing and inventory management systems, programs and reports
Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 29200
  • Open Positions / Postes Ouverts: 1
Aperçu du travail

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