Manager, Customer Service And Supply Chain

Fuze HR is currently hiring for a Sales and Service Manager for one of our clients in Mississauga.

Managerial Responsibilities

• Drive company policies, guidelines and initiative by leading by example
• Ensuring existence of a supportive working environment to promote high job satisfaction and morale
• Communicating department and organizational objectives and goals to subordinates
• Coordinating team tasks and determining priorities
• Carrying out regular team meetings and appraisals, staff development and conflict management
• Provide training on processes and updates to direct reports and internal staff
• Provide support to Director of Sales for Perfect Welding and Solar Energy Business Units
• Attend expert meetings at client parent company and other subsidiaries
• Organizing a regular exchange of experience between the Expert National and Expert International

Technical Tasks and Responsibilities

• Managing data in the ERP system such as:
• Preparation of sales and service quotations
• Customer order processing including coordination of shipments to customers and invoicing
• Handling of claims (Customer Order Processing and Purchase)
• Handling the purchasing process (from parent company as well as local suppliers)
• Service order processing including coordination of shipments and invoicing
• Primary point of contact for questions, logistics and correspondence with customers
• Managing inventory levels (ensure frequent/non-frequent stock is maintained)
• Return deliveries to parent company
• Managing and submitting product warranty claims to parent company at regular intervals as per laid down procedures
• Safety stock management (ensure warehouse stock is adequate for safety stock, frequent/non-frequent,returns, claims etc.)
• Managing different sales/ service queues and processing service cases in CRM
• Navigate through and analyze data in the reporting system CPM
• Other related duties as required.

Skilled and Knowledge – Requirements

• Post-secondary diploma/certificate in office or business administration with 5+ years management experience
• Must demonstrate strong leadership, critical thinking, effective problem solving, and decision making
• Support team, provide trainings, drive initiatives, play a critical role in motivating, discipline and resolve conflicts as required
• Ability to analyse, prioritize and problem solve to find viable, timely solutions and confidence in making informed decisions
• Experience with ERP systems (Baan preferred), CRM, Microsoft Office (Excel advance experience), SharePoint, CPM
• Ability to work in a fast-paced environment and have exceptional time management
• Well organized and detailed oriented with an ability to multitask
• Strong problem solving and organizational skills
• Able to drive tasks with team
• Excellent verbal and written communication skills; multi- lingual (French and German an asset)
• Technical understanding and eagerness to learn
• Willingness to travel occasionally
• German an asset
• French an asset

Great Opportunity, Apply today

• Job ID / No. du Poste: 28251
• Open Positions / Postes Ouverts: 1