Field Service Manager

Great Opportunity, Apply Now!

We are looking for a responsible and dedicated Field Service Manager for one of our clients in Brampton, Ontario. This is a permanent position for the right candidate. If you have 5 years’ experience in a mechanical service environment, 3 years supervisory or team leadership experience, Experience with diesel engines, hydraulics and electrical and are looking for a LONG-TERM position, please give us a call today!

What Are The Perks:

• Salary: $88,000/year
• Shifts: 7:00am – 5:00pm Monday to Friday, Overtime Available

• Competitive salary + profit sharing
• Full benefits + RRSP Matching Program
• Paid vacation + personal days
• Opportunities to grow internally – prefer to promote within
• Extended Health Care
• Vision Care
• Dental Care
• Life Insurance
• Company Pension
• Company Events
• Tuition Reimbursement
• State-Of-The-Art Service Truck

Responsibilities

• Develop and maintain effective communications and relationships with customers
• Drive results by developing and managing short and long-term planning strategies, processes, and events that foster a positive experience for internal and external customers
• All activities related to the shop service function of welding, shop support, and mechanical services operations involving the installation, maintenance and repair of equipment, and spare parts
• Provide a safe work environment by enforcing safety policies, cooperating with shop safety policies and participating in site specific safety programs
• Maintain CDK in order to ensure effective and full utilization of the system and to ensure that all service function informational and work order management information needs are met
• Oversee warranty policy and administration to ensure maximum warranty cost recovery from the company, minimization of current assets employed in warranty and minimization of the Company’s warranty risk exposure and cost
• Coordinate the utilization of all necessary and/or available resources in the investigation, analysis, and reporting of significant product deficiencies by obtaining product deficiency information from branch and consolidate it into monthly summary reports which analyze critical unsolved problems, corrections and/or commitments, and financial risks
• Collaborate with the Service team, to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity
• Seek opportunities where the Company has the potential to achieve relative competitive advantage

SPECIFIC SKILLS:

• Strong leadership, coaching, mentoring and human resource management skills
• Strong customer relationship management and negotiation skills
• Strong organizational, prioritization and time management skills
• Excellent verbal, written and interpersonal communication skills

QUALIFICATIONS:

• Proficiency in MS Office Suite and service support systems
• Knowledge of CDK an asset
• Strong knowledge of Warranty and Good Will practices and budget forecasting
• Quoting repair options and repair structure, Service Work In Progress (WIP) management process and financial impacts, mechanical aptitude and up selling
• Post-secondary education in a business or mechanical discipline
• 5 – 10 years in a mechanical service environment
• 3 – 5 years supervisory or team leadership experience
• 5 – 10 years customer service experience, equipment dealership experience and/or service
• Ability to supervise work assignment and allocation of technician’s time to ensure best utilization in the shop
• Experience with diesel engines, hydraulics and electrical
• Effective interpersonal skills, including tact and diplomacy with a variety of individuals and groups
• Knowledge and ability to enforce compliance with safety rules and regulations; to minimize injuries and meet regulatory requirements
• Skill in examining and improving operations and procedures
• Planning and organizational skills, including the ability to meet deadlines and complete projects
• Knowledge of parts distribution and parts management
• Knowledge of electrical, welding and mechanical trade repairs and maintenance
• Knowledge of customer service standards and procedures
• Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections
• Passion for leadership and management
• Ability to mentor and train employees

If you are a hardworking and dedicated employee with EXCELLENT attendance looking for a new opportunity in Brampton, please reach out to us today! We can’t wait to introduce you to your awesome new team.

• Job ID / No. du Poste: 33177
• Open Positions / Postes Ouverts: 1