Looking to be a part of an exceptional organization in your next opportunity!? Our client is currently looking for a Customer Service Representative to join the team in Ottawa! If you are looking for a new challenge, and have a great interest in technology, we want to hear from you!

What are the perks:

  • Excellent vacation package!
  • Great benefits!
  • Pension Plan!

The Customer Service Representative will be responsible for:

  • Take customer orders and manage invoicing process.
  • Respond promptly to customer change orders.
  • Provide pricing and parts availability information to customers.
  • Make sales order commitments that meet business needs and customer expectations.
  • Coordinate and communicate with Manufacturing/Operations team.
  • Process orders accurately within a fast-paced environment.
  • Act as a liaison to address special customer issues with internal and external contracts.
  • Generate reports and analyses for management as needed.
  • Communicate professionally with customers via telephone, fax, email, and in-person.
  • Input customer orders and returns into business system.
  • Prioritize product delivery and manage returns.
  • Investigate and resolve customer problems and complaints in a timely manner.

The required qualifications for the Customer Service Representative are:

  • 3+ years’ experience in a customer service position.
  • Experience in order management or sales support for manufacturing or engineering industries would be an asset.
  • Strong Microsoft Excel skills are required.
  • Familiarity with manufacturing lead times, production schedules, and capacity planning.
  • Excellent written and verbal communication skills in English are required, with experience in writing emails, reports, and customer communications.
  • Experience in using SAP for order management, inventory management or procurement would be an asset.
  • Familiarity with material requirements planning (MRP) systems, inventory control, or supply chain management would be an asset.


If you are looking for a new challenge, professional growth and have a great interest in customer service, please reach out to us today! We can’t wait to introduce you to your awesome new team.



Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 31275
  • Open Positions / Postes Ouverts: 1
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