Customer Service Representative

Looking to be a part of an exceptional organization in your next opportunity!? Our client is currently looking for a Customer Service Representative to join the team in Ottawa! If you are looking for a new challenge, and have a great interest in technology, we want to hear from you!

What are the perks:

• Excellent vacation package!
• Great benefits!
• Pension Plan!

The Customer Service Representative will be responsible for:

• Take customer orders and manage invoicing process.
• Respond promptly to customer change orders.
• Provide pricing and parts availability information to customers.
• Make sales order commitments that meet business needs and customer expectations.
• Coordinate and communicate with Manufacturing/Operations team.
• Process orders accurately within a fast-paced environment.
• Act as a liaison to address special customer issues with internal and external contracts.
• Generate reports and analyses for management as needed.
• Communicate professionally with customers via telephone, fax, email, and in-person.
• Input customer orders and returns into business system.
• Prioritize product delivery and manage returns.
• Investigate and resolve customer problems and complaints in a timely manner.

The required qualifications for the Customer Service Representative are:

• 3+ years’ experience in a customer service position.
• Experience in order management or sales support for manufacturing or engineering industries would be an asset.
• Strong Microsoft Excel skills are required.
• Familiarity with manufacturing lead times, production schedules, and capacity planning.
• Excellent written and verbal communication skills in English are required, with experience in writing emails, reports, and customer communications.
• Experience in using SAP for order management, inventory management or procurement would be an asset.
• Familiarity with material requirements planning (MRP) systems, inventory control, or supply chain management would be an asset.

Summary:

If you are looking for a new challenge, professional growth and have a great interest in customer service, please reach out to us today! We can’t wait to introduce you to your awesome new team.

#ONDT

#OON

• Job ID / No. du Poste: 31275
• Open Positions / Postes Ouverts: 1