Bilingual Customer Service Coordinator

Our client, a leading global manufacturer of floor covering and outdoor living products located in Vaughan is eagerly looking to hire a full time Bilingual Customer Service Coordinator The ideal candidate will have 3-5 years in a fast pace, high volume manufacturing environment. If you are looking for an opportunity with a dynamic company where there is growth and learning incentives, please read on….

What our client offers:

·$50,000 – $60,000 salary

·Paid vacation

·Paid sick days

·RRSP

·Growth and learning opportunities

·Summer hours

Your tasks as the Bilingual Customer Service Coordinator:

·Provide superior bilingual (English/French) customer support to internal and external customers

·Administer customer orders and change orders into the ERP system

·Retrieve, confirm, update status and/or cancel customer purchase orders via various customer portals

·Daily review of open orders report, correct any orders with ship location/item location discrepancies, follow-up on pending approval status or blank fields.

·Run order discrepancy reports to ensure pricing is correct.

·Escalate inconsistencies to follow-up to conclusion.

·Troubleshoot and step the customers through a series of actions to resolve a problem.

·Manage customer complaints, collaborate with other departments to ensure a seamless customer experience.

·Process warranty replacements or missing parts; expedite corrections.

·Cover front desk reception daily over lunch

·Other assigned duties and projects assigned

The required qualifications of the Bilingual Customer Service Coordinator:

·Post-secondary education

·Must be bilingual French and English (written and verbal)

·2-5 years’ experience in a similar supporting role

·Strong MS Office, NetSuite and SPS commerce an asset.

·Advanced working knowledge of MS excel

·Intermediate word

·Detail-oriented with high level of accuracy and attention to detail

·Must be able to go into the office Monday to Friday

Don’t miss out on this great opportunity. Our client is interviewing now and this position will not be available for long. If you’re interested, please apply now

We are looking forward to hearing from you

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you

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• Job ID / No. du Poste: 33089
• Open Positions / Postes Ouverts: 1