Description du poste

Do you have strong skills when it comes to handing inquiries and complaints? If so, this could be the ideal opportunity for you! We are currently looking for a costumer service administrator that will be held responsible for providing a high level of administrative support to both the construction and costumer service departments.


  • Issues office file status reports
  • Maintains QA & PDI stats
  • Completes monthly dashboard reporting for Customer Service department
  • Contacts homeowners for follow-up after PDI
  • Continuously follows up on open work orders
  • Monthly Service reports
  • Create Customer Service files
  • Enter deficiencies for Tarion 30-day forms, PDI forms; one-year list etc.
  • Distributes paperwork from returned PDI packages
  • Prepares executive service report
  • Miscellaneous administrative support to department
  • Special projects assigned by immediate supervisor
  • Primary back up for creating homeowner welcome packages
  • Primary back up for scheduling PDI’s
  • Primary back up to order homeowner manuals


  • Minimum completion of College
  • Must have Home building experience
  • Knowledge of Outlook, MS Word, Excel and Internet
  • Construction knowledge an asset
  • Communication – both verbal and written
  • Organization
  • Time management
  • Communicate well with customers
  • Able to maintain a professional manner while dealing with customer
  • Present information is an enthusiastic and confident manner
  • Work well in a team environment
  • Present and conduct self in a professional manner

Don’t miss this opportunity, apply now!