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Description du poste

Do you want to work in a company where it has been nominated as one of the best companies to work for? We are searching for Technical Services Analysts to join our dynamic team.

Responsibilities

  • Ability to consume and understand complex technical requirements and business processes.
  • Design and implement technical solutions based on technical requirements and business process needs.
  • Provide quality implementation services to our clients, employing a high degree of customer service, technical expertise, and timeliness.
  • Collaborate with other departments or offices to expedite resolutions.
  • Help prepare installation/environment documentation for both internal and external purposes
  • Assist in creating repeatable processes and procedures that allow for greater implementation efficiencies.
  • Instruct clients in groups or individually, including hands-on training, in the installation of their applications and development of reports either on-site or remotely.
  • Develop complex data queries, views, and stored procedures to support technical requirements, business processes and reporting requirements.
  • Develop custom reports with Crystal Reports and SQL Server Reporting Services (SSRS).

Requirements

The position involves installation, troubleshooting, configuration, and training of custom and packaged applications in a broad range of client environments. As such, significant knowledge of Windows OS, networking, reporting, and data management is required including:

  • 2+ years of TSQL coding experience creating queries, views, and stored procedures.
  • Working knowledge of Windows 7, 8, 10 workstation OS.
  • Experience with configuring and troubleshooting Windows Server 2012 and later.
  • Experience with configuring and troubleshooting SQL Server 2012, 2014 and 2016 (including SSRS, SSIS, SSAS).
  • Skilled in Microsoft 0ffice 2013 and later (i.e. Word, Excel, Access, PowerPoint, Outlook, Visio).
  • Experience configuring Microsoft IIS, SSL certificates, and FTP servers.
  • Skilled in utilizing and troubleshooting Microsoft Terminal Services (RDP) and Citrix.
  • 2+ years of report writing experience (preferably Crystal Reports or SSRS).