Description du poste

Are you passionate about computer science and information technology? Would you like to work for a company that values its employees? If so, we want to meet you! We are currently searching for an IT Key Support Specialist to be part of our team of professionals.


· Second level support for sites located in Montreal, Berlin and Abu Dhabi:

o Analyzing and solving issues

o Finding and deploying workarounds

o Deployment of software updates

· First level support for users in Montreal by ticket system, email and phone meeting defined response and repair times

· Local operational support at the Montreal site, including:

o Supporting key ceremonies

o Coaching customer’s operational staff

· Managing hardware replacements at the Montreal site, including:

o Warranty claiming with suppliers

o Deploying replacement hardware

o Performing restoration tasks

  • Conducting inhouse training courses for customer’s staff
  • Troubleshooting network, server and workstation related application issues, including operating system issues
  • Configuring servers, workstations and laptop computers
  • Racking and stacking of server and network equipment (mainly during the system rollout)


  • The ideal candidate must hold a bachelor’s degree in computer science / computer engineering or an equivalent combination of education, technical certifications/training, or work experience.

· Five years of business experience as a service engineer or IT specialist

  • Experience in administering the following systems and applications:
    • RedHat Linux Enterprise Server
    • Microsoft Windows Server and workstations
    • VMware vSphere Cluster
    • Hardware Security Modules (Utimaco)
    • IP-based network infrastructures with VPNs, firewalls and load balancers (NetApp, Forcepoint, Genua, F5)
    • Lightweight Directory Access Protocol (LDAP; Oracle Directory Server)
    • SQL Databases
    • System monitoring and auditing
  • Excellent verbal and written communication skills in English and
  • Ability and desire to provide excellent customer service as key account supporter for a global organization
  • Ability and desire to provide live support to globally distributed customers (by ticket system, email and phone)
  • Familiarity with the ITIL framework regarding the support organization
  • Ability, experience and self-motivation to work independently as well as in a global team environment.
  • Work in regular office hours, but flexibility in case of emergency incl. weekends
  • Required certifications:
    • ITILv3 Foundation or newer/higher or similar experience
    • Linux LPIC-2 or higher or similar experience
    • Further certifications related to the system and applications listed above desirable
  • Maintain good documentation on production applications, which includes configurations, backup, change history information
  • Proven interpersonal, analytical, presentation and problem solving skills


Information du contact

interested in this role? please send your resume to [email protected]