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Description du poste

Are you passionate about computer science and information technology? Would you like to work for a company that values its employees? If so, we want to meet you! We are currently searching for an IT Key Support Specialist to be part of our team of professionals.

Responsibilities

· Second level support for sites located in Montreal, Berlin and Abu Dhabi:

o Analyzing and solving issues

o Finding and deploying workarounds

o Deployment of software updates

· First level support for users in Montreal by ticket system, email and phone meeting defined response and repair times

· Local operational support at the Montreal site, including:

o Supporting key ceremonies

o Coaching customer’s operational staff

· Managing hardware replacements at the Montreal site, including:

o Warranty claiming with suppliers

o Deploying replacement hardware

o Performing restoration tasks

  • Conducting inhouse training courses for customer’s staff
  • Troubleshooting network, server and workstation related application issues, including operating system issues
  • Configuring servers, workstations and laptop computers
  • Racking and stacking of server and network equipment (mainly during the system rollout)

Qualifications

  • The ideal candidate must hold a bachelor’s degree in computer science / computer engineering or an equivalent combination of education, technical certifications/training, or work experience.

· Five years of business experience as a service engineer or IT specialist

  • Experience in administering the following systems and applications:
    • RedHat Linux Enterprise Server
    • Microsoft Windows Server and workstations
    • VMware vSphere Cluster
    • Hardware Security Modules (Utimaco)
    • IP-based network infrastructures with VPNs, firewalls and load balancers (NetApp, Forcepoint, Genua, F5)
    • Lightweight Directory Access Protocol (LDAP; Oracle Directory Server)
    • SQL Databases
    • System monitoring and auditing
  • Excellent verbal and written communication skills in English and
  • Ability and desire to provide excellent customer service as key account supporter for a global organization
  • Ability and desire to provide live support to globally distributed customers (by ticket system, email and phone)
  • Familiarity with the ITIL framework regarding the support organization
  • Ability, experience and self-motivation to work independently as well as in a global team environment.
  • Work in regular office hours, but flexibility in case of emergency incl. weekends
  • Required certifications:
    • ITILv3 Foundation or newer/higher or similar experience
    • Linux LPIC-2 or higher or similar experience
    • Further certifications related to the system and applications listed above desirable
  • Maintain good documentation on production applications, which includes configurations, backup, change history information
  • Proven interpersonal, analytical, presentation and problem solving skills

#OPON

Information du contact

interested in this role? please send your resume to [email protected]