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Description du poste

Our Client, a leading North American manufacturer of ‘overhead’ doors for residential new and renovation construction projects are looking for a talented Inside Sales & Customer Service Specialist to join their Team.

Here’s who we’re looking for!

  • Mechanical, technical aptitude – attention to detail (dimensions & measurement conversions)
  • A passionate, dedicated Inside sales enthusiast with a ‘ can do ‘ approach

What’s in it for you?

  • Well-established, stable organization with excellent benefits and future career growth
  • Working with ‘best-in-class’ garage door products & leading-edge architectural designs
  • Awesome team, training and on-boarding!
  • Competitive compensation and extended benefits (RRSP match)

This position requires a highly-organized and effective time manager with the ability to meet urgent deadlines as a key member of a 5-person Customer Service Department.

The successful Candidate has a proven track record of B2B inside sales and order desk activities in a distribution system working with industrial or construction materials related products.

CUSTOMER SERVICE ACCOUNTABILITIES:

  • Clear and professional communication skills to answer in-bound calls, resolve typical order issues, prepare quotes for custom orders, check inventory levels, verify delivery schedules.
  • Liaise with Dealers, End-Users, Vendor/Suppliers and Internal stakeholders to ensure Customer satisfaction
  • Provides inside sales support to outside Sales & Key Account Managers
  • Co-ordinate transactions and liaison between sales showroom and US plant re: inventory control
  • Familiar with LTL transportation and UPS/FedEx courier shipments

REQUIREMENTS:

  • Intermediate User-level MS Office skills, Proficiency using multiple software applications
  • Minimum 3 years of experience in full-cycle order desk/customer service.
  • Window, door, construction materials industry experience is preferred
  • High sense of urgency and able to meet dead-lines at all operational levels
  • Sound, well-thought out reasoning skills and common-sense

Please apply with your resume in WORD format to: [email protected]

#OPON